Jobs at Famly

Run virtual onboarding and customised training for new customers on the Famly SaaS platform, drive feature adoption, mitigate churn, identify upsell opportunities, manage subscriptions and CRM records, analyse usage data, relay feedback to product, and collaborate with sales, success, advisory, and product teams to improve onboarding efficiency and customer experience.

Mid-to-senior product designer for Famly's parent-educator product area. Lead research-driven UX and visual design, create lo/hi-fi prototypes, use design systems, collaborate with product and engineering, run discovery and testing, own end-to-end feature delivery, and experiment with AI tools to improve parent engagement. Role based in Copenhagen.

Outbound-focused junior sales role that makes cold calls and sends personalised outreach to nursery owners and managers, researches prospects, books qualified meetings for Account Executives, uses sales tools and CRM, tests outreach strategies, and helps shape the outbound playbook.

Own and grow a portfolio of US Famly customers through onboarding, regular check-ins and QBRs, driving adoption, identifying renewal and expansion opportunities, and handling high-urgency account issues while feeding customer insights back to product and processes.

Build and own US new-business pipeline through outbound prospecting, shadow sales calls, and progress into running full-cycle deals from first outreach through close. Manage and grow a personal book of business, contribute to pricing/positioning, and help create scalable go-to-market playbooks while working primarily onsite in Rosslyn, Arlington, VA.

Lead Famly's largest UK enterprise accounts with executive-level relationship management; design long-term account strategies, drive retention and upsell, enable and mentor other KAMs, act as voice of the customer across teams, and own forecasting and reporting for leadership.