Jobs at Fairstone Bank

Leads compliance advisory, operational compliance, privacy, consumer protection, regulatory risk assessment, policy development, monitoring, reporting, training, and compliance issue remediation for a financial institution. Advises business units and senior leadership, liaises with regulators and internal control functions, conducts privacy impact assessments, oversees compliance reporting, and manages and coaches compliance staff.

Promotes and sells loan and protection products, assesses customer credit, manages applications through closing, processes payments, handles overdue accounts, and builds customer relationships while meeting individual and team sales targets.

Prepare quarterly and annual financial statements, lead monthly general ledger close, analyze financial results, and ensure IFRS compliance. Manage internal controls, governance, process documentation, auditor relationships, and implementation of new accounting requirements. Develop financial statement automation using Adaptive Insights and support process improvement projects. The role requires strong technical accounting, financial analysis, documentation, Excel, leadership, and project management skills within a financial institution.

Promote and sell loan and protection products, assess customer credit, recommend financial solutions, manage applications through closing, process payments, handle overdue accounts, and build trusted customer relationships while meeting individual and team sales targets.

Prepares and analyzes monthly and quarterly regulatory reports for OSFI, the Bank of Canada, and other stakeholders. Produces investor and management reporting packages, validates data, documents controls, supports audits and regulatory reviews, and contributes to reporting automation and process improvements. Collaborates with Finance, Treasury, Risk Management, and Financial Systems teams while handling ad hoc analyses and special projects.

Leads the Symphony Branch Support team providing operational and technical support to branches and business partners. Oversees service delivery, incident, change, and problem management; monitors KPIs; resolves escalations; develops employees; coordinates with Technology and business stakeholders; maintains ServiceNow documentation; supports testing, compliance, reporting, and continuous improvement initiatives.

Processes and reconciles credit counselling payments, manages account updates, batch processing, cheque disbursements, cash drawers, and payment exceptions. Investigates discrepancies, performs account reapplications and re-amortizations, provides internal and external customer service, and communicates with external agencies. The role requires accurate, timely work in a high-volume environment, collaboration across teams, bilingual communication, and adherence to company policies and compliance standards.

Processes and reconciles credit counselling payments, account adjustments, batches, cheque disbursements, and cash drawer activity. Resolves discrepancies, maintains compliance with policies, and provides professional service to internal teams, customers, and external agencies. The role requires strong communication, analytical, administrative, and problem-solving skills in a high-volume environment, along with proficiency in Microsoft Office and bilingual communication abilities.

Handles bilingual customer and internal client inquiries across multiple channels; resolves account and loan issues, supports applications, reviews credit applications, responds to dealer inquiries, identifies cross-selling opportunities, and prioritizes first-contact resolution. Requires English and French communication skills, customer service or sales experience, analytical problem-solving ability, multitasking, adaptability, and proficiency with Microsoft Office and Outlook. The role begins fully in-office for three months, then transitions to a hybrid schedule.

Leads digital growth marketing strategy, acquisition, SEO, SEM, CRO, content amplification, attribution, and marketing analytics. Manages paid search, paid social, programmatic, affiliate, and AI-enabled marketing programs while optimizing budgets, funnels, customer lifetime value, and conversion. Oversees a growth team, agencies, vendors, testing frameworks, dashboards, and privacy-compliant tracking in a regulated financial-services environment.

Handle customer and internal service inquiries across multiple channels, resolve account issues, support loan applications and adjustments, evaluate credit applications, respond to dealer inquiries, cross-sell financial products, and prioritize first-contact resolution. The role requires bilingual English and French communication, analytical problem-solving, adaptability, technology skills, and availability for shifts Monday through Saturday between 8:30 AM and 10 PM EST.

Partner with business leaders to forecast and manage operating expenses and capital, build efficiency-ratio monitoring processes, develop KPIs and dashboards, support cost-savings initiatives, enable FP&A and Workday ERP transformation, and provide data-driven insights and business case analysis to improve profitability and performance.

Support and coordinate regulatory engagements with OSFI and other regulators by preparing correspondence, materials, and meeting briefs; track supervisory findings and remediation; liaise with internal stakeholders to gather inputs; maintain records and governance artifacts; monitor regulatory guidance; and provide ad hoc ERM reporting and workflow support to ensure timely, auditable regulatory interactions.

Provide front-line loan consultation and customer service by assessing and closing loan applications, following credit policy and cash controls, selling loan and protection products, following up on past-due accounts, and supporting customer interactions both virtually and in person.

Lead and oversee a portfolio of branch and business operational processes. Own process documentation and governance, monitor KPIs, run continuous improvement initiatives (Lean/Six Sigma/BPMN), implement risk controls, support business continuity and operational escalations, and collaborate cross-functionally to ensure efficient, compliant, and scalable operations.