Jobs at Fairstone Bank

Leads business operations and first-line risk management for Card Services. Responsibilities include strategic planning, governance, executive reporting, performance management, risk assessments, control evaluations, audit and regulatory readiness, remediation oversight, incident management, and cross-functional coordination. Advises executive leadership on operational effectiveness, transformation, business decisions, and emerging risks while ensuring alignment with enterprise risk frameworks and regulatory expectations.

Executes marketing automation and email campaigns across multiple brands, including customer lifecycle journeys, segmentation, A/B testing, QA, personalization, reporting, and performance optimization. Collaborates with analytics, creative, content, brand, and product teams to improve acquisition, engagement, and retention. Troubleshoots delivery issues, manages campaign requests and documentation, and applies industry best practices.

Promotes and sells loan, insurance, and protection products through in-person and virtual channels. Assesses customer needs, manages applications through closing, meets sales targets, processes payments, performs credit assessments, and manages early-stage delinquent accounts. The role also builds customer relationships, supports process improvements and strategic initiatives, and assists branch operations with customer service.

Manages credit operations, policy compliance, team training, productivity, quality, audits, escalations, and regulatory remediation. Oversees credit adjudication and application documentation, supports hiring and employee development, monitors KPIs and operational trends, and collaborates with sales, funding, income, and dealer partners. The role also supports Quebec operations, bilingual communications, and process improvements in an automotive finance environment.

Builds and maintains partnerships with small and medium-sized retailers for point-of-sale financing products. Responsibilities include partner support, sales strategy, merchant communications, onboarding, issue resolution, profitability monitoring, e-commerce growth, training, and CRM maintenance. The role also supports marketing initiatives, internal teams, and growth opportunities while balancing sales objectives with partner satisfaction.

Leads compliance advisory, operational compliance, privacy, consumer protection, regulatory risk assessment, policy development, monitoring, reporting, training, and compliance issue remediation for a financial institution. Advises business units and senior leadership, liaises with regulators and internal control functions, conducts privacy impact assessments, oversees compliance reporting, and manages and coaches compliance staff.

Prepare quarterly and annual financial statements, lead monthly general ledger close, analyze financial results, and ensure IFRS compliance. Manage internal controls, governance, process documentation, auditor relationships, and implementation of new accounting requirements. Develop financial statement automation using Adaptive Insights and support process improvement projects. The role requires strong technical accounting, financial analysis, documentation, Excel, leadership, and project management skills within a financial institution.

Leads the Symphony Branch Support team providing operational and technical support to branches and business partners. Oversees service delivery, incident, change, and problem management; monitors KPIs; resolves escalations; develops employees; coordinates with Technology and business stakeholders; maintains ServiceNow documentation; supports testing, compliance, reporting, and continuous improvement initiatives.

Processes and reconciles credit counselling payments, manages account updates, batch processing, cheque disbursements, cash drawers, and payment exceptions. Investigates discrepancies, performs account reapplications and re-amortizations, provides internal and external customer service, and communicates with external agencies. The role requires accurate, timely work in a high-volume environment, collaboration across teams, bilingual communication, and adherence to company policies and compliance standards.

Processes and reconciles credit counselling payments, account adjustments, batches, cheque disbursements, and cash drawer activity. Resolves discrepancies, maintains compliance with policies, and provides professional service to internal teams, customers, and external agencies. The role requires strong communication, analytical, administrative, and problem-solving skills in a high-volume environment, along with proficiency in Microsoft Office and bilingual communication abilities.

Leads digital growth marketing strategy, acquisition, SEO, SEM, CRO, content amplification, attribution, and marketing analytics. Manages paid search, paid social, programmatic, affiliate, and AI-enabled marketing programs while optimizing budgets, funnels, customer lifetime value, and conversion. Oversees a growth team, agencies, vendors, testing frameworks, dashboards, and privacy-compliant tracking in a regulated financial-services environment.

Support and coordinate regulatory engagements with OSFI and other regulators by preparing correspondence, materials, and meeting briefs; track supervisory findings and remediation; liaise with internal stakeholders to gather inputs; maintain records and governance artifacts; monitor regulatory guidance; and provide ad hoc ERM reporting and workflow support to ensure timely, auditable regulatory interactions.