Jobs at Fair Trade Outsourcing

Manage day-to-day client operations for an auto-insurance BPO account: ensure SLAs/KPIs are met, coach team leaders, optimize staffing and processes, analyze forecasts and revenue trends, run client meetings, and recommend technology or automation to improve efficiency and service delivery.

The Customer Insurance Support Specialist addresses customer inquiries, resolves issues, and provides information about insurance products, while managing complaints and ensuring effective communication with clients.

As a Billing Representative, you will manage billing processes, ensure compliance, generate invoices, resolve discrepancies, and facilitate client payments.

Handle inbound calls from customers about insurance services, provide timely responses, maintain records, and resolve inquiries while adhering to company policies.

The Inbound Sales Representative will handle incoming calls, assist customers with insurance services, maintain records, and ensure excellent customer service.

The Prescription Verification Representative verifies contact lens orders against prescriptions, adheres to HIPAA regulations, and assists with various prescription operations while maintaining communication and teamwork.