Teams at Fair Trade Outsourcing

Manage day-to-day client operations for an auto-insurance BPO account: ensure SLAs/KPIs are met, coach team leaders, optimize staffing and processes, analyze forecasts and revenue trends, run client meetings, and recommend technology or automation to improve efficiency and service delivery.

The Customer Insurance Support Specialist addresses customer inquiries, resolves issues, and provides information about insurance products, while managing complaints and ensuring effective communication with clients.

As a Billing Representative, you will manage billing processes, ensure compliance, generate invoices, resolve discrepancies, and facilitate client payments.