Jobs at Factory

Provide technical support for Factory’s developer platform by resolving customer architecture, performance, recovery, security, and operational challenges. Advocate for customer needs with product and engineering teams, develop diagnostic and automation tools, create deployment and operational playbooks, and build scalable processes and dashboards. The role requires programming, production environment administration, strong communication, troubleshooting ability, adaptability, and collaboration.

Resolve complex customer architecture, performance, recovery, security, and operational challenges for a developer-focused software platform. Advocate for customer needs with product and engineering teams, develop diagnostic and benchmarking tools, improve automation and deployment playbooks, and collaborate cross-functionally on scalable processes and dashboards.

Provide high-velocity commercial legal support for enterprise US deals, negotiating MSAs, licensing, NDAs, and SaaS agreements. Partner with Sales, Engineering, Operations, and leadership to close deals quickly, manage risk, and scale legal playbooks, templates, and negotiation guardrails.

Lead end-to-end product development for autonomy-focused engineering products: define strategy and roadmap, conduct user research and analytics, translate insights into requirements with engineering and design, manage launches and GTM coordination, and build scalable product processes as an early product team member.

Lead and manage a 6-8 person Mid-Market Account Executive team selling to engineering organizations. Own regional revenue, hire and ramp reps, coach through technical multi-stakeholder cycles, run accurate forecasting and pipeline inspection, scale SF and NYC GTM hubs, and partner cross-functionally to drive new logos, expansion, and renewals.

As a Product Marketing Manager, you will define product positioning, create sales-ready assets, support launches, and develop compelling narratives to engage enterprise buyers.

The Strategic Partnerships Lead will manage key partner relationships, drive partnerships strategy, analyze market opportunities, negotiate agreements, and facilitate cross-functional collaboration to achieve partnership success.

Lead engineering projects, design and develop platform features, and work closely with cross-functional teams to deliver secure and reliable code.

Lead end-to-end implementation of Factory's platform, partnering with customer teams for optimized integrations, troubleshooting, and product enhancements.

The Mid-Market Account Executive will lead enterprise sales cycles, engage with C-level executives, and customize AI-driven solutions for enterprise clients, ensuring success and long-term partnerships.

The Mid-Market Account Development Representative will be responsible for outbound prospecting, qualifying opportunities, and booking meetings for Account Executives, while closely collaborating with various teams and maintaining sales tools.

Design and implement AI-driven systems, collaborating with teams to apply AI research and address software product challenges.

The Enterprise Account Executive will lead sales cycles, manage enterprise sales, collaborate with clients and teams, and drive AI tool adoption.

Lead and scale an on-site SDR program: hire, onboard, ramp, coach, and manage SDRs to hit pipeline targets. Own outbound motion, tech stack, forecasting, CRM hygiene, and SDR-to-AE handoffs while partnering with Sales, Marketing, RevOps, and Operations.

Own revenue recognition under ASC 606, revenue close processes, billing operations, accounts receivable, reconciliations, collections, contract reviews, controls, audit readiness, and tax coordination. Build scalable schedules, policies, metrics, and automation across subscription, committed-use, and usage-based billing models. Partner with Accounting, Strategic Finance, and Revenue Operations in an in-office San Francisco role.

Own and build the company’s deal desk and deal operations function, including quote-to-booking workflows, Salesforce Revenue Cloud CPQ administration, booking data integrity, deal approvals, pricing, contracting, and complex deal structures. Partner with Sales, Finance, Legal, Data, and Operations to improve deal velocity and value. Identify discrepancies, optimize systems and automations, and apply AI to streamline processes.

Build and scale partner enablement programs for system integrators, cloud providers, technology partners, and referral partners. Develop onboarding, training, certification, learning content, sales and technical resources, and implementation playbooks. Measure partner activation, certification, pipeline, revenue influence, and satisfaction while coordinating with Sales, Partnerships, Product, Engineering, Marketing, and Customer Success.

Lead end-to-end recruiting for GTM functions (Sales, Field Engineering, Customer Success, Partnerships, Revenue Ops). Partner with leaders on talent strategy, sourcing, assessment, offer negotiation, and hiring processes. Use data and market insights to scale hiring, improve interviewing, and build repeatable recruiting programs while ensuring a strong candidate experience.

Own and optimize the GTM tech stack, build GTM planning processes (capacity, territory, quota), design KPIs and forecasts, lead cross-functional GTM initiatives, deliver executive reporting, and remove revenue lifecycle inefficiencies to scale go-to-market operations.

Trusted HR business partner for leaders across the company, building HRBP frameworks and playbooks. Own headcount planning, performance and compensation cycles, org design, workforce planning, and employee relations. Coach managers, run calibrations, use data to flag retention risk, contribute to L&D and rewards, and dogfood AI tools in daily operations while balancing strategic and hands-on work.