Jobs at Factory

Lead Factory’s developer community by building its ambassador program, organizing developer events, representing the company at industry gatherings, and engaging developers through talks, workshops, podcasts, demos, and open source. The role owns the community-to-product feedback loop and creates tutorials, demos, and workshop materials. This is an in-office San Francisco position requiring strong communication, technical credibility, event execution, responsiveness, and at least two years of developer relations, community, advocacy, or equivalent experience.

Partners with mid-market customers from evaluation through adoption, leading technical onboarding, developer training, integration support, troubleshooting, and pilot success. Diagnoses issues across repositories, integrations, and development workflows; collaborates with engineering, product, sales, and customer success; and turns customer feedback into scalable product and onboarding improvements.

As a Customer Engineer, you will drive customer success through onboarding, technical support, product insights, and liaising between customers and engineering teams.

Lead customers through pre-contract engagement, onboarding, pilots, and production adoption. Provide technical training, requirements analysis, product recommendations, troubleshooting, usage analysis, and feedback to engineering and product teams. Translate customer needs into development tasks and coordinate solution delivery. Travel approximately 15% to domestic and international customer sites. This is an in-office role in San Francisco.

Lead Factory’s communications strategy and narrative across media, announcements, thought leadership, crisis response, executive visibility, internal communications, and AI search channels. Serve as primary spokesperson, translate complex AI and software concepts for broad audiences, build press relationships, and grow owned audience reach. This hands-on leader will coach executives, manage issues, and build communications staff and agency partnerships as the company scales.

Owns strategy, creative development, budgeting, production, onsite execution, and measurement for Factory’s flagship events, including sales kickoffs, President’s Club, major conferences, and experiential activations. The role leads agencies, vendors, cross-functional stakeholders, attendee experiences, production plans, multimillion-dollar budgets, and post-event analysis while serving as executive producer and senior onsite decision-maker.

Build and lead Factory’s events function, including strategy, team development, global budgeting, annual planning, operating standards, vendor relationships, and measurement. Oversee flagship events such as user conferences, Sales Kickoff, President’s Club, and major industry conferences. Partner with Marketing, Sales, Finance, Legal, and executive leadership to deliver high-quality programs that strengthen the brand and drive pipeline, revenue, and measurable business outcomes.

Lead complex mid-market and enterprise sales cycles for AI-driven developer tools, from pipeline development through negotiation and close. Engage CIOs, CTOs, engineering leaders, and procurement teams; demonstrate Factory’s platform, guide technical implementation, communicate ROI, and coordinate customized solutions with product and engineering. Collaborate with marketing on sales strategy and materials while building long-term customer relationships that support expansion and renewals. The role is based in an NYC office five days per week.

Lead and scale a Mid-Market Account Executive team selling technical SaaS products to engineering organizations. Own regional revenue, hiring, onboarding, coaching, forecasting, pipeline inspection, deal execution, and quota attainment. Partner with executive, product, engineering, marketing, sales engineering, and revenue operations teams to improve sales playbooks, conversions, expansion, and renewals. Establish an in-office sales culture across the NYC and San Francisco hubs while remaining involved in customer deals.

Provide technical support for Factory’s developer platform by resolving customer architecture, performance, recovery, security, and operational challenges. Advocate for customer needs with product and engineering teams, develop diagnostic and automation tools, create deployment and operational playbooks, and build scalable processes and dashboards. The role requires programming, production environment administration, strong communication, troubleshooting ability, adaptability, and collaboration.

Resolve complex customer architecture, performance, recovery, security, and operational challenges for a developer-focused software platform. Advocate for customer needs with product and engineering teams, develop diagnostic and benchmarking tools, improve automation and deployment playbooks, and collaborate cross-functionally on scalable processes and dashboards.

Provide high-velocity commercial legal support for enterprise US deals, negotiating MSAs, licensing, NDAs, and SaaS agreements. Partner with Sales, Engineering, Operations, and leadership to close deals quickly, manage risk, and scale legal playbooks, templates, and negotiation guardrails.

Lead end-to-end product development for autonomy-focused engineering products: define strategy and roadmap, conduct user research and analytics, translate insights into requirements with engineering and design, manage launches and GTM coordination, and build scalable product processes as an early product team member.

Lead and manage a 6-8 person Mid-Market Account Executive team selling to engineering organizations. Own regional revenue, hire and ramp reps, coach through technical multi-stakeholder cycles, run accurate forecasting and pipeline inspection, scale SF and NYC GTM hubs, and partner cross-functionally to drive new logos, expansion, and renewals.

As a Product Marketing Manager, you will define product positioning, create sales-ready assets, support launches, and develop compelling narratives to engage enterprise buyers.

The Strategic Partnerships Lead will manage key partner relationships, drive partnerships strategy, analyze market opportunities, negotiate agreements, and facilitate cross-functional collaboration to achieve partnership success.

Lead engineering projects, design and develop platform features, and work closely with cross-functional teams to deliver secure and reliable code.

Lead end-to-end implementation of Factory's platform, partnering with customer teams for optimized integrations, troubleshooting, and product enhancements.

The Mid-Market Account Executive will lead enterprise sales cycles, engage with C-level executives, and customize AI-driven solutions for enterprise clients, ensuring success and long-term partnerships.

The Mid-Market Account Development Representative will be responsible for outbound prospecting, qualifying opportunities, and booking meetings for Account Executives, while closely collaborating with various teams and maintaining sales tools.