Jobs at Factory

Own Factory’s growth strategy, activation metric, and self-serve product offering, including pricing, packaging, and success evaluation. Lead the roadmap across major product areas, partner with customers and engineering, use data to identify pain points, and ship AI-powered development features. Collaborate across engineering, Marketing, BizOps, and Deployment while developing scalable product processes and supporting enterprise and product-led growth motions.

Own the roadmap and development of major Factory product areas focused on scaling AI-powered software engineering for enterprise customers. Partner with customers, executives, engineering, research, sales, and deployment teams to identify needs, prioritize features, ship technical products, and drive adoption. Establish scalable product processes while helping enterprises govern AI usage, manage costs, measure ROI, and codify software development knowledge and best practices.

Build and scale Factory’s partner marketing function from the ground up. Develop joint campaigns, events, enablement, account-based programs, MDF operations, partner engagement, and attribution frameworks across cloud, AI, systems integration, and technology partners. Collaborate with sales, alliances, product marketing, and field marketing to generate partner-sourced pipeline, accelerate deals, measure ROI, and improve execution through AI and automation.

Build and lead Factory’s Mid-Market Solutions Engineering team, hiring and coaching engineers while establishing lifecycle processes for discovery, demos, pilots, security reviews, production rollout, adoption, and expansion. Partner with Sales, Product, and Engineering; manage technical win rates and pilot outcomes; support complex customer evaluations and deployments; and represent field insights internally.

Lead Factory’s developer relations strategy across technical content, community, events, partnerships, and social channels. Build tutorials, demos, documentation, sample applications, and case studies; represent Factory publicly; grow developer communities; develop ecosystem partnerships; gather product feedback; and measure developer adoption, engagement, and retention. The role requires strong technical credibility, familiarity with AI-powered development, exceptional communication skills, and close collaboration with Product and Engineering.

Own technical customer relationships throughout enterprise evaluations, pilots, deployments, expansion, and ongoing success. Lead proofs of concept, architect integrations with CI/CD and development workflows, troubleshoot customer environments, and translate technical needs into product feedback. Partner with account executives to drive revenue, build champions, and expand adoption across teams. The role requires coding, scripting, debugging, enterprise deal-cycle experience, and up to 50% travel.

Own Factory’s website end to end, including visual direction, layouts, prototyping, frontend development, animation, accessibility, performance, launches, and ongoing improvements. Build product pages, campaign experiences, interactive demonstrations, and reusable components while partnering with Design, Marketing, and Product. Use analytics, feedback, and experimentation to improve engagement and conversion.

Lead the global revenue marketing organization, owning demand generation, pipeline creation, opportunity acceleration, field and partner marketing, and campaign performance. Develop scalable sales-led and product-led growth programs across digital, events, account-based, lifecycle, and partner channels. Establish attribution, forecasting, experimentation, and reporting frameworks while managing budgets, marketing technology, agencies, and channel strategy. Partner with Sales, Product, Partnerships, and Customer Success, recruit high-performing teams, and present performance insights to executives.

Lead Factory’s developer community by building its ambassador program, organizing developer events, representing the company at industry gatherings, and engaging developers through talks, workshops, podcasts, demos, and open source. The role owns the community-to-product feedback loop and creates tutorials, demos, and workshop materials. This is an in-office San Francisco position requiring strong communication, technical credibility, event execution, responsiveness, and at least two years of developer relations, community, advocacy, or equivalent experience.

Partners with mid-market customers from evaluation through adoption, leading technical onboarding, developer training, integration support, troubleshooting, and pilot success. Diagnoses issues across repositories, integrations, and development workflows; collaborates with engineering, product, sales, and customer success; and turns customer feedback into scalable product and onboarding improvements.

As a Customer Engineer, you will drive customer success through onboarding, technical support, product insights, and liaising between customers and engineering teams.

Lead Factory’s communications strategy and narrative across media, announcements, thought leadership, crisis response, executive visibility, internal communications, and AI search channels. Serve as primary spokesperson, translate complex AI and software concepts for broad audiences, build press relationships, and grow owned audience reach. This hands-on leader will coach executives, manage issues, and build communications staff and agency partnerships as the company scales.

Owns strategy, creative development, budgeting, production, onsite execution, and measurement for Factory’s flagship events, including sales kickoffs, President’s Club, major conferences, and experiential activations. The role leads agencies, vendors, cross-functional stakeholders, attendee experiences, production plans, multimillion-dollar budgets, and post-event analysis while serving as executive producer and senior onsite decision-maker.

Build and lead Factory’s events function, including strategy, team development, global budgeting, annual planning, operating standards, vendor relationships, and measurement. Oversee flagship events such as user conferences, Sales Kickoff, President’s Club, and major industry conferences. Partner with Marketing, Sales, Finance, Legal, and executive leadership to deliver high-quality programs that strengthen the brand and drive pipeline, revenue, and measurable business outcomes.

Lead complex mid-market and enterprise sales cycles for AI-driven developer tools, from pipeline development through negotiation and close. Engage CIOs, CTOs, engineering leaders, and procurement teams; demonstrate Factory’s platform, guide technical implementation, communicate ROI, and coordinate customized solutions with product and engineering. Collaborate with marketing on sales strategy and materials while building long-term customer relationships that support expansion and renewals. The role is based in an NYC office five days per week.

Lead and scale a Mid-Market Account Executive team selling technical SaaS products to engineering organizations. Own regional revenue, hiring, onboarding, coaching, forecasting, pipeline inspection, deal execution, and quota attainment. Partner with executive, product, engineering, marketing, sales engineering, and revenue operations teams to improve sales playbooks, conversions, expansion, and renewals. Establish an in-office sales culture across the NYC and San Francisco hubs while remaining involved in customer deals.

Provide technical support for Factory’s developer platform by resolving customer architecture, performance, recovery, security, and operational challenges. Advocate for customer needs with product and engineering teams, develop diagnostic and automation tools, create deployment and operational playbooks, and build scalable processes and dashboards. The role requires programming, production environment administration, strong communication, troubleshooting ability, adaptability, and collaboration.

Resolve complex customer architecture, performance, recovery, security, and operational challenges for a developer-focused software platform. Advocate for customer needs with product and engineering teams, develop diagnostic and benchmarking tools, improve automation and deployment playbooks, and collaborate cross-functionally on scalable processes and dashboards.

Lead end-to-end product development for autonomy-focused engineering products: define strategy and roadmap, conduct user research and analytics, translate insights into requirements with engineering and design, manage launches and GTM coordination, and build scalable product processes as an early product team member.

Lead and manage a 6-8 person Mid-Market Account Executive team selling to engineering organizations. Own regional revenue, hire and ramp reps, coach through technical multi-stakeholder cycles, run accurate forecasting and pipeline inspection, scale SF and NYC GTM hubs, and partner cross-functionally to drive new logos, expansion, and renewals.