Jobs at Factbird

Own customer marketing programs across onboarding, adoption, expansion, advocacy, retention, and customer insights. Build HubSpot email journeys and segmentation, use Mixpanel and CRM data to target campaigns, develop account-based marketing content, manage referrals and reviews, source case studies and speakers, and coordinate NPS, CSAT, customer health, and churn-risk initiatives with Customer Success and Product Marketing.

Owns a portfolio of manufacturing customers from go-live through adoption, retention, and expansion. Responsibilities include on-site and remote deployments, system audits, customer coaching, Kaizen and problem-solving workshops, usage and risk monitoring, expansion support, sales demos, and product feedback. The role requires extensive travel across the UK and Europe, strong manufacturing and production KPI knowledge, workshop facilitation, executive presentation skills, and experience with MES, OEE, lean improvement, or SaaS customer success.

Own a portfolio of manufacturing customers from go-live through adoption, retention, and expansion. Lead onsite and remote deployments, system audits, support visits, professional services, Kaizen and problem-solving workshops, and operational coaching. Monitor customer health, identify risks and expansion opportunities, support account managers with demos and sales activities, and provide product feedback. The role requires extensive travel across the UK and Europe and close engagement with shop-floor teams and senior manufacturing leaders.

Own a portfolio of manufacturing customers from go-live through adoption, retention, and expansion. Lead deployments, system audits, support visits, professional services, Kaizen and problem-solving workshops, and coaching across shop-floor and leadership teams. Monitor customer usage and risk, identify expansion opportunities, support account managers with demos and sales activities, and relay customer feedback to Product. The role requires extensive travel across the UK and Europe and strong manufacturing, continuous improvement, KPI, facilitation, and customer success expertise.

Own Revenue Operations across marketing, sales, onboarding, renewal, and expansion. Analyze funnel, customer, and market data; develop KPIs and performance reporting; support planning, quotas, territories, and forecasting; improve cross-functional processes; drive CRM, automation, and AI adoption; and lead revenue projects. Manage and develop the Business Intelligence Analyst while presenting actionable insights to leadership and the board.

Develop and maintain Factbird’s embedded Linux platform for industrial edge devices. Responsibilities include Yocto distributions, BSPs, kernel configuration, Rust components, hardware bring-up, CI and hardware testing, edge computer vision pipelines, model deployment, provisioning, OTA updates, fleet observability, staged rollouts, and device recovery. The role also involves production debugging, embedded security, cross-functional collaboration, and maintaining reliable unattended devices in customer factories.

Build qualified sales pipeline across Denmark and Sweden through phone-first outbound prospecting, email, LinkedIn campaigns, and inbound lead qualification. Research manufacturing accounts, identify decision-makers, book discovery meetings, maintain accurate HubSpot data, track KPIs, and share market insights with Account Management and Marketing. The role offers ownership in refining targeting, messaging, and outbound sales processes.

Designs, builds, and supports custom industrial IoT integrations connecting machines, PLCs, sensors, and customer OT/IT systems to Factbird. Responsibilities include feasibility assessments, integration design, hardware bench testing, commissioning, root-cause troubleshooting, network and protocol integration, documentation, process improvement, and technical customer support. The role also shares expertise with Sales, Support, Hardware, and Solution Consulting teams.

Own and grow an EMEA enterprise sales territory by generating new-logo opportunities, engaging senior executives, leading complex 6–18+ month sales cycles, and closing high-value deals. Build financial business cases, manage pilots and proof-of-value programs, navigate procurement and legal processes, and expand initial deployments across multiple sites. The role also helps create Factbird’s enterprise sales playbook for account planning, qualification, forecasting, and expansion.

Own enterprise sales across EMEA, targeting new manufacturing accounts and leading complex, multi-stakeholder deals from prospecting through global rollout. Build territory strategy, generate pipeline, develop CFO-level business cases, manage pilots, navigate procurement and legal processes, close high-value agreements, and drive expansion from initial sites to global deployments. The role also helps establish Factbird’s enterprise sales playbook for qualification, forecasting, account planning, and deal strategy.

Own Factbird’s Italian market, including go-to-market strategy, ARR, pipeline development, strategic deal closure, and account expansion. Carry a personal quota while hiring, coaching, and developing a high-performing sales team. Build relationships with manufacturing customers, system integrators, distributors, and OEMs, while partnering with Marketing, Solutions Consulting, Customer Success, Finance, Product, and EMEA sales teams to scale the business and establish Factbird as a manufacturing intelligence leader in Italy.

Work with manufacturing customers across Italy to assess shop-floor performance, identify operational losses, build ROI and improvement business cases, support pilots, and drive platform adoption. The role partners with account teams, coaches plant stakeholders, and applies Lean, Six Sigma, TPM, OEE, and continuous-improvement expertise to demonstrate measurable operational value.

Own new-logo enterprise sales across EMEA, from territory planning and executive prospecting through complex, multi-stakeholder deals and global expansion. Build pipeline independently, lead MEDDPICC-qualified pursuits, develop financially credible business cases, manage pilots and procurement, negotiate commercial terms, and convert initial deployments into multi-site programs. As an early enterprise hire, help establish Factbird’s EMEA enterprise sales playbook for account planning, forecasting, qualification, and expansion.

Own the product strategy, roadmap, discovery, execution, launches, and performance outcomes for Factbird’s manufacturing production-insights platform. Partner with firmware, cloud, UX, engineering, business, and customer stakeholders to translate shop-floor needs into actionable products. The role requires hands-on manufacturing operations experience, strong product management and agile expertise, data and analytics skills, continuous customer discovery, and the ability to lead cross-functional teams.

Designs, builds, and supports custom industrial IoT integrations connecting PLCs, sensors, CNC machines, and customer OT/IT systems to Factbird. Responsibilities include feasibility analysis, integration design, PLC and protocol work, hardware bench testing, live production troubleshooting, root cause analysis, documentation, commissioning, process improvement, and technical customer support. The role also shares expertise with internal teams and contributes recurring solutions to product development.

Designs, builds, and supports custom industrial IoT integrations connecting PLCs, sensors, CNCs, and customer OT/IT systems to Factbird. Responsibilities include feasibility assessments, automation and protocol integration, hardware bench testing, commissioning, root-cause troubleshooting, network diagnostics, documentation, knowledge sharing, process improvement, and customer-facing technical support.

Lead Factbird’s company-wide technical vision, architecture, tooling, standards, and multi-year technology strategy. Make high-stakes architecture and build-versus-buy decisions, lead RFCs, define observability, reliability, security, and AI-assisted development practices, and guide platform standards. Partner with engineering and product leadership, mentor senior engineers and Tech Leads, communicate technical trade-offs to stakeholders, and identify technical risks as the company scales.

Build and ship end-to-end features across React frontends and Node.js/TypeScript or Rust backends, operate in a Nix-backed development ecosystem, and maintain services on a multi-account AWS environment. Write infrastructure as code (AWS CDK), design systems and data pipelines, participate in code reviews and sprint planning, mentor engineers, and help set technical standards and architecture.

Own and ship end-to-end features across a Nix-backed full stack: React front end, TypeScript/Node.js and Rust back end, and multi-account AWS infrastructure. Build data pipelines, write IaC (AWS CDK), test and monitor production systems, participate in code reviews and sprint planning, and mentor engineers while contributing to architecture and technical standards.

Own and ship full-stack features end-to-end: build React frontends and Rust/TypeScript Node.js backends, operate a Nix-backed dev environment, write AWS infrastructure as code (CDK) across multi-account AWS (Lambda, API Gateway, RDS, DynamoDB, EKS), design systems and data pipelines, mentor engineers, and contribute to architecture and team processes.