Teams at Factbird

Own customer marketing programs across onboarding, adoption, expansion, advocacy, retention, and customer insights. Build HubSpot email journeys and segmentation, use Mixpanel and CRM data to target campaigns, develop account-based marketing content, manage referrals and reviews, source case studies and speakers, and coordinate NPS, CSAT, customer health, and churn-risk initiatives with Customer Success and Product Marketing.

Owns a portfolio of manufacturing customers from go-live through adoption, retention, and expansion. Responsibilities include on-site and remote deployments, system audits, customer coaching, Kaizen and problem-solving workshops, usage and risk monitoring, expansion support, sales demos, and product feedback. The role requires extensive travel across the UK and Europe, strong manufacturing and production KPI knowledge, workshop facilitation, executive presentation skills, and experience with MES, OEE, lean improvement, or SaaS customer success.

Own a portfolio of manufacturing customers from go-live through adoption, retention, and expansion. Lead onsite and remote deployments, system audits, support visits, professional services, Kaizen and problem-solving workshops, and operational coaching. Monitor customer health, identify risks and expansion opportunities, support account managers with demos and sales activities, and provide product feedback. The role requires extensive travel across the UK and Europe and close engagement with shop-floor teams and senior manufacturing leaders.