Jobs at FacilityOS

Lead product marketing for four B2B software modules, including positioning, messaging, product launches, sales enablement, customer education, competitive intelligence, and adoption campaigns. Partner cross-functionally with Product, Sales, Customer Success, Marketing, Content, and Design. Conduct customer and market research, develop launch and enablement materials, support demos and events, and translate technical capabilities into clear customer value.

Configure, test, package, and ship client hardware; process RMA devices; receive incoming products; maintain inventory records and organization; support monthly counts; and coordinate deployment workflows with internal teams and third-party logistics providers. The role is hands-on, on-site, part-time, and may require lifting up to 50 pounds.

Leads the IT team and owns secure, reliable employee technology services, including support, onboarding and offboarding, identity and access, Microsoft 365, endpoints, SaaS governance, vendors, budgets, and IT controls. Administers approved AI platforms and implements AI-enabled IT automation. The role also manages service performance, audits, compliance, infrastructure reliability, licensing, hardware lifecycles, and continual improvement.

Design, develop, maintain, and modernize backend web applications and services using C# and .NET. Analyze legacy systems, improve architecture, write unit tests, conduct code reviews, troubleshoot production issues, and build RESTful services. Collaborate with engineering, product, architecture, and project stakeholders to deliver scalable, maintainable solutions. The role also evaluates cloud-native technologies and supports continuous improvement across the FacilityOS platform.

Own quality across web, desktop, backend, and mobile products through manual testing, automated test development, API and database validation, defect investigation, regression testing, and release support. Build Playwright, FlaUI, and related automation, integrate tests with Azure DevOps CI/CD, maintain test environments, track quality metrics, and mentor QA team members while collaborating with developers, product managers, Support, and DevOps.

Design, develop, maintain, and troubleshoot backend web applications and services across the FacilityOS platform. Understand and modernize legacy systems, contribute to architecture decisions, build RESTful services, maintain code quality through testing and reviews, and collaborate with engineering, product, and project stakeholders. The role also involves evaluating technical improvements and supporting scalable SaaS and cloud-native applications.

Build and operate secure, reliable Azure infrastructure for a SaaS platform. Responsibilities include Terraform-based infrastructure as code, Azure DevOps CI/CD, security and compliance controls, production support, incident response, observability with Datadog, FinOps, automation, self-healing capabilities, and developer enablement. The role also supports cloud governance, troubleshooting distributed systems, root-cause remediation, and infrastructure cost optimization.

Provides customer support for FacilityOS software, hardware, mobile applications, and integrations. Diagnoses and resolves technical issues, troubleshoots networking and devices, escalates defects to internal teams, creates documentation and training materials, and improves support processes. The role requires customer-facing digital support experience, SQL knowledge, hardware and software installation skills, and strong communication and problem-solving abilities.

Manage the commercial and operational infrastructure for global channel partnerships. Responsibilities include maintaining partner agreements, pricing and discount frameworks, approved vendor status, price books, order booking processes, deal registration, enablement content, partner portal requirements, and channel team onboarding. The role collaborates with RevOps, Legal, Finance, Product, procurement teams, and channel leadership to standardize processes and improve partner operations.

Lead end-to-end customer implementations from kickoff through go-live and hypercare. Configure software, hardware, mobile apps, integrations, permissions, and customer workflows. Troubleshoot technical issues, validate data imports using SQL, coordinate with Engineering and QA, deliver training, and maintain implementation documentation. Manage timelines, scope, risks, stakeholder communication, and handoffs to Support and Customer Success while improving implementation processes.

Manage the commercial and operational infrastructure for FacilityOS channel partnerships. Responsibilities include maintaining partner agreements, aligning tiers and pricing, managing approved vendor status and partner price books, streamlining order booking, supporting deal registration, creating enablement content, documenting partner knowledge, and coordinating with RevOps, Legal, Finance, Product, and Channel leadership.

Own and grow enterprise BPO and facility management partner relationships across North America. Drive partner-sourced and partner-influenced pipeline through complex enterprise sales cycles, develop whitespace opportunities, enable partner sales teams, manage CRM pipeline and forecasting, coordinate multi-site deal delivery, and provide partner feedback to improve channel programs. The role requires quota-carrying experience, consultative relationship management, enterprise deal expertise, CRM proficiency, and willingness to travel to partner locations and events.

Prospect into assigned territories through calls, emails, LinkedIn messaging, and other outreach methods. Conduct discovery conversations, qualify opportunities, nurture leads, schedule product demonstrations for Account Executives, and meet monthly targets. The role also involves developing messaging, collaborating with sales teams on vertical-based campaigns, using prospecting tools, and providing feedback to improve BDR effectiveness.

Lead execution of an enterprise AI program: govern a portfolio of cross-functional AI initiatives, build org-wide AI enablement and infrastructure, coordinate stakeholders and vendors, report program health to C-suite, and coach departments through AI adoption.

Design, build, and maintain the data warehouse and data lake, schemas, and reliable ETL/ELT pipelines to support AI agents and analytics. Implement data governance, quality checks, lineage, and access controls to meet ISO27001 and SOC2 Type 2. Partner with AI, InfoSec, and product teams to enable agent orchestration, integrate with Microsoft 365/Graph/OAuth, monitor platform health and costs, and support AI program planning and documentation.

Build and maintain FacilityOS's AI agent architecture: RAG pipelines, agent orchestration, integrations with Microsoft 365/Outlook/Teams, secure auth, evaluation harnesses, compliance-ready deployment, and cross-functional enablement for department-owned agents.

Develop, review, and maintain full-stack .NET web applications across the FacilityOS platform. Participate in code reviews, use static analysis tools, troubleshoot staging/production issues, collaborate with engineering and project managers, and research platform improvements.