Jobs at FacilityOS

Manage, retain, and grow a portfolio of customers by proactively driving product adoption, analyzing usage data to prioritize actions, mitigating churn risk, collaborating with sales and product teams, and building scalable customer success processes.

Own and project-manage end-to-end customer onboarding for FacilityOS: run training sessions, configure software to customer use cases, coordinate kiosk/hardware delivery, ensure data handling compliance, drive fast time-to-value and high CSAT, and improve onboarding processes.

Manage month-end close, consolidations, reconciliations, and year-end audit; prepare financial statements and reports under US GAAP; advise on accounting policy; mentor staff; support FP&A, tax filings, and finance projects including M&A and system implementations.

Lead FP&A for a high-growth SaaS company: manage multi-entity budgeting, forecasting, consolidated financial models, SaaS metric analysis, board/quarterly reporting, finance systems enhancements, and ad-hoc executive analyses.

Own and scale paid acquisition across channels (LinkedIn, Google, Bing, YouTube, display). Plan full-funnel campaigns to drive awareness and pipeline, optimize targeting/budgets/creative, ensure tracking and CRM integration, collaborate with demand gen, content, and sales, and support ABM using data-driven testing and performance analysis.

Work with product, design, and engineering teams to gather and document functional and technical requirements, scope solutions, perform gap analysis, support planning and UAT, and drive process improvements across the software development lifecycle.

Lead end-to-end product design for web and mobile: conduct user research and usability testing, craft interaction and visual designs, iterate on design systems, collaborate with product and engineering, measure post-launch outcomes, and influence the product roadmap to improve user experience.

Provide multi-channel technical support for FacilityOS products and hardware (iPads, printers, connectivity). Troubleshoot issues, document and reproduce bugs, escalate to Engineering/QA, create help center content and internal enablement materials, and optimize support processes while maintaining ownership of customer communication.

Implement, test, and deploy FacilityOS solutions including data integrations, workflows, and custom SQL queries. Manage integrations with third-party systems (HR, AD, SSO, ERP), troubleshoot and support deployments, write unit tests, collaborate across teams, and use tools like Jira and Zendesk. Hybrid role with occasional on-site travel for installations and training.

Outbound-focused BDR responsible for prospecting, qualifying leads, booking demos, and building pipeline using high-activity calling, email, LinkedIn, and prospecting tools. Collaborate with AEs on messaging, meet monthly targets, provide feedback to improve BDR effectiveness, and operate in a hybrid, fast-growing SaaS environment.

Provide customer support via email, chat, phone, and video; diagnose and resolve software, hardware, mobile app, and integration issues; reproduce and document bugs; liaise with Engineering, QA, and Professional Services; create customer and internal documentation and training; and improve support processes to increase team efficiency.

Manage and optimize the marketing technology stack, support integrations (HubSpot, Salesforce, Zapier, etc.), build automations and campaigns, maintain data hygiene and reporting, document processes, and collaborate with revenue operations and marketing teams to improve attribution and pipeline.

Manage digital customer engagement programs at scale: run automated campaigns and lifecycle journeys, analyze engagement and product usage, identify expansion and at-risk customers, and improve playbooks to drive adoption and retention.

Lead product strategy and roadmap for FacilityOS across web, mobile, and kiosk platforms. Partner with engineering, design, sales, and customer success to define requirements, prioritize backlog, drive releases, measure product performance, and enable GTM and adoption. Use market research and data to inform decisions and continuously improve product development processes.

Develop, review, and maintain full-stack .NET web applications across the FacilityOS platform. Participate in code reviews, use static analysis tools, troubleshoot staging/production issues, collaborate with engineering and project managers, and research platform improvements.

Own the full sales cycle for an assigned vertical (SMB–Enterprise): prospect, build pipeline, demo the platform, close new logos and expansions, coordinate with BDR/SDR, Sales Engineering and marketing, document opportunities in Salesforce, negotiate contracts, and hand off to Customer Success.