Teams at FacilityOS

Build and operate secure, reliable Azure infrastructure for a SaaS platform. Responsibilities include Terraform-based infrastructure as code, Azure DevOps CI/CD, security and compliance controls, production support, incident response, observability with Datadog, FinOps, automation, self-healing capabilities, and developer enablement. The role also supports cloud governance, troubleshooting distributed systems, root-cause remediation, and infrastructure cost optimization.

Provides customer support for FacilityOS software, hardware, mobile applications, and integrations. Diagnoses and resolves technical issues, troubleshoots networking and devices, escalates defects to internal teams, creates documentation and training materials, and improves support processes. The role requires customer-facing digital support experience, SQL knowledge, hardware and software installation skills, and strong communication and problem-solving abilities.

Manage the commercial and operational infrastructure for global channel partnerships. Responsibilities include maintaining partner agreements, pricing and discount frameworks, approved vendor status, price books, order booking processes, deal registration, enablement content, partner portal requirements, and channel team onboarding. The role collaborates with RevOps, Legal, Finance, Product, procurement teams, and channel leadership to standardize processes and improve partner operations.