Jobs at Facilisgroup

Develop and execute brand marketing strategies, campaigns, advertising, and media plans to drive growth and retention. Collaborate with Product on product strategy, positioning, and marketing road maps. Create sales collateral, conduct competitive and audience analysis, define campaign goals, and measure performance. The role also forecasts trends, identifies challenges, and supports the growth of new and established technology brands in a cross-functional environment.

Analyze and validate data from multiple sources, build automated dashboards and ad hoc reports, perform statistical testing, and provide insights that support business decisions. The role collaborates with data engineering and business teams, maintains data systems, improves data quality, identifies new data sources, and helps define the data initiative roadmap.

Supports paid and organic digital marketing campaigns, email marketing, marketing automation, SEO, lead generation, campaign reporting, and conversion optimization. The role builds workflows, forms, and automations; researches keywords, audiences, competitors, and industry trends; and analyzes performance metrics such as CTR, CPC, and ROAS. It collaborates with marketing, sales, product, creative, and leadership teams to improve digital channel ROI and website traffic.

Provide first-line customer service and technical support for SaaS software to external partners and internal users. Responsibilities include troubleshooting, researching, testing, validating, escalating issues, documenting solutions, communicating outages, maintaining knowledge resources, and developing FAQs with the training team. The role requires strong communication, analytical problem-solving, confidentiality, and ownership of time-sensitive customer issues.