Jobs at ExtraHop

Owns EMEA sales operations, including territory and headcount planning, forecasting, pipeline management, segmentation, reporting, and sales process optimization. Partners with senior sales leadership and cross-functional teams to translate complex data into actionable insights, lead business reviews, support the sales technology stack, and drive process improvements. This highly independent individual contributor manages multiple initiatives and advises stakeholders across Customer Operations, Enablement, Compensation, Marketing Operations, Deals Desk, and FP&A.

Develop machine learning and AI methods for cybersecurity products using large-scale network telemetry. Analyze anomalies and malicious behavior, engineer features, evaluate models on imbalanced and incomplete data, establish monitoring metrics, and conduct error analysis. Collaborate with threat researchers and software engineers to productionize solutions, research emerging techniques, communicate findings, document methodologies, and mentor data scientists.

Designs and develops technical training materials, tutorial videos, self-paced courses, scripts, assessments, and digital learning experiences. Collaborates with subject matter experts to identify knowledge gaps, researches complex technical topics, deploys courses in an LMS, performs quality assurance, and updates content for current product versions. The role requires instructional design expertise, multimedia production skills, authoring-tool experience, and the ability to explain technical concepts to external customers.

Designs, develops, tests, deploys, and optimizes customized Salesforce solutions using Apex, Visualforce, Lightning Web Components, declarative Flows, and integrations. Collaborates with stakeholders to translate requirements into scalable solutions, leads technical standards and code reviews, manages testing and CI/CD deployments, documents implementations, and supports Salesforce platform improvements. The role requires expertise across Salesforce clouds and CPQ, including Partner Community quoting integrations.

Manage technical customer success for ExtraHop’s NDR platform by onboarding customers, assessing requirements and health, developing success plans, facilitating business reviews, supporting renewals and expansion, and coordinating with Sales, Product, Marketing, Support, and Professional Services. The role builds executive and user relationships, enables product adoption, captures customer feedback, and requires networking knowledge, Salesforce proficiency, and intermediate Excel skills.

Lead technical strategy across full sales cycles for enterprise network and security customers. Deliver advanced demos and POCs, map solutions to business drivers, mentor SEs, influence product roadmap, support post-sales adoption, and collaborate with sales, engineering, and partners to close complex deals.

Manage and grow an engineering team building ML infrastructure and tooling to support model development, experimentation, deployment, and production support. Act as product owner for roadmap and feature tradeoffs, guide architecture/design decisions, collaborate with stakeholders, and lead on-call incident response and scalability efforts.

Build and maintain production AI/ML models and pipelines for an NDR platform; develop scalable, secure backend services; optimize detection algorithms and reduce false positives; integrate ML features into product architecture; mentor engineers; participate in code reviews, technical strategy, and documentation; operate cloud-native, containerized services and manage infrastructure as code.

Lead technical sales strategy across full lifecycle: discovery, demos, POCs, solution architecture, BOM scoping, and executive presentations. Mentor SEs, collaborate with product and engineering to influence roadmap, provide post-sales support and training, and accurately track opportunities in SFDC to drive revenue and customer value.

Lead technical pre-sales strategy and advanced product demonstrations for enterprise cybersecurity and cloud customers. Mentor SEs, design solution architectures, shape POCs and product feedback, drive process improvements, and support executive-level customer engagements to close strategic deals.

Lead architecture and implementation of high-performance software to deploy and operate AI/ML models for network threat detection. Build autonomous AI agent workflows, production ML pipelines, and services; drive cross-team engineering standards, mentor engineers, and represent technical direction to leadership.

Build and optimize high-performance core framework services for network detection and monitoring. Design and implement protocol support, diagnose and resolve production/performance issues, participate in architecture and modernization efforts, collaborate cross-functionally, maintain high code quality, and participate in on-call rotations to improve observability and reliability.

Lead technical pre-sales for complex enterprise cloud and network security opportunities: run demos and POCs, architect solutions, mentor SEs, map technical capabilities to business drivers, influence product roadmap, support post-sale adoption, and drive revenue with executive- and technical-level engagement.

Drive revenue growth in assigned Canadian territory by identifying prospects, closing new accounts, expanding existing customers, managing reseller relationships, forecasting sales, and presenting ExtraHopproducts to senior executives. Maintain product and competitive knowledge, prepare strategic account plans, and collaborate with cross-functional teams to meet sales targets.

The role involves designing, building, and maintaining software components for ExtraHop's core platform. Candidates will collaborate with teams, participate in technical discussions, and contribute to software quality and performance optimizations. Responsibilities also include debugging and supporting CI/CD processes and team improvements.

The GTM role focuses on increasing revenue through new sales and partnerships, understanding client needs, and communicating product value.

Provide technical support for ExtraHop products, troubleshoot networking and infrastructure issues, assist with hardware/firmware deployment and replacements, configure network and virtualization integrations, document and escalate tickets, participate in KCS, and communicate professionally with customers and internal teams to resolve issues.

Provide technical B2B support for ExtraHop products: troubleshoot network infrastructure, assist with hardware/firmware deployments, configure integrations and virtualization, handle ticket lifecycle, escalate complex issues, document knowledge, and communicate professionally with customers.