Jobs at ExtraHop

Develop software, automation, deployment pipelines, threat intelligence systems, network-data ingestion tools, research labs, and continuous testing infrastructure supporting threat research and detection engineering. Work with network packet data to emulate adversary behavior, improve R&D efficiency, deploy enterprise software, and participate in code reviews. The role requires strong Python, software engineering, networking, and cybersecurity expertise.

Drive revenue across State, Local, and Education accounts in Georgia or Florida by acquiring new customers and expanding existing accounts. Build relationships with SLED executives, resellers, system integrators, and channel partners; sell network security and performance solutions; develop territory plans; navigate public-sector procurement and contract vehicles; forecast revenue; and communicate ExtraHop’s NDR, NPM, and AI-era network visibility value proposition.

Drive revenue growth across Central U.S. State, Local, and Education accounts by acquiring new customers and expanding existing deployments. Build relationships with SLED decision-makers, resellers, channel partners, and integrators; develop territory plans; sell NDR, NPM, and network security solutions; explain AI-era security and visibility needs; manage sales cycles, forecasting, and contract vehicles; and support customer engagements and public-sector events.

Manage customer relationships for ExtraHop’s cybersecurity platform by leading onboarding, enablement, success planning, business reviews, and customer engagement. Assess customer needs, document health and outcomes, support renewals and expansion opportunities, coordinate internal teams, gather customer feedback, and advocate for product improvements. The role requires Spanish and English fluency, strong communication and presentation skills, disciplined follow-up, flexibility for international customers, and an interest in cybersecurity and networking.

Manages customer relationships, onboarding, success plans, recurring business reviews, product adoption, renewals, and expansion opportunities. The role assesses customer needs, coordinates services and training, documents customer health, gathers product feedback, and represents customer priorities internally. It requires German and English fluency, strong communication and presentation skills, disciplined follow-up, flexibility for international customers, and an interest in cybersecurity and networking.

Processes semi-monthly multi-state, Canadian, and international payroll; verifies timesheets, earnings, deductions, and employee changes; resolves payroll inquiries; maintains records; prepares benefits and general ledger reconciliations; analyzes variances and reports; supports compliance, audits, year-end tax forms, system upgrades, and process improvements.

Manage day-to-day co-sell, marketplace, referral, and partner activation programs with AWS, Google Cloud, CrowdStrike, and other strategic partners. Coordinate opportunity registration, marketplace transactions, partner onboarding, seller enablement, joint go-to-market activities, pipeline progression, reporting, and business reviews. Collaborate across Sales, Deal Ops, RevOps, Marketing, Product, Engineering, and partner organizations to improve partner-led revenue and program scalability.

Designs, implements, and supports secure hybrid and multi-cloud infrastructure while ensuring 24x7 availability and performance. Responsibilities include production monitoring, automation, workflow improvement, documentation, network and systems engineering, infrastructure security, and maintainable code development. The role participates in on-call support, manages complex Unix/Linux environments, collaborates across infrastructure and security teams, and helps expand and improve cloud, networking, identity, and integration services.

Design, develop, and maintain high-performance C and C++ framework services for network detection and monitoring systems. Responsibilities include protocol support, performance optimization, architecture decisions, production debugging, platform modernization, observability improvements, and participation in agile development and on-call rotations. The role requires collaboration across product, infrastructure, platform, and cloud teams while improving reliability, scalability, security, and operational readiness.

Designs and delivers customer-focused solutions for ExtraHop’s cybersecurity and network visibility platform. Responsibilities include developing GUI tools, scripts, APIs, data visualizations, and automated workflows; analyzing network topologies and application stacks; performing root cause analysis; profiling applications; creating technical collateral; and training customer personnel. The role requires strong networking, application architecture, scripting, communication, and customer engagement skills.

Provides legal guidance on global regulatory compliance, privacy, AI governance, cybersecurity, SaaS transactions, third-party risk, audits, export controls, and corporate governance. Advises cross-functional teams, supports customer security and privacy due diligence, drafts DPAs and SCCs, manages compliance documentation and regulatory filings, assists with SOC 2 readiness, and supports litigation discovery and legal holds.

Design, build, operate, and optimize secure, scalable cloud services and distributed systems. Lead architecture decisions and complex initiatives, manage Kubernetes and infrastructure-as-code deployments, improve observability, security, reliability, CI/CD, and incident response. Collaborate across engineering, product, and security teams while mentoring engineers and establishing technical standards.

Design, develop, and maintain fault-tolerant backend services in Go and Python. Build scalable APIs, highly available distributed systems, database solutions, data migrations, and configuration management capabilities. Participate in agile development, code reviews, technical strategy, and technical debt reduction. Provide mentorship and technical leadership while supporting secure, reliable, customer-facing platform features across AWS and GCP.

Provides B2B technical support for network security products, troubleshooting hardware, firmware, networking, virtualization, integrations, and complex customer incidents. Handles initial tickets, escalates issues, documents solutions, supports appliance replacements, and communicates with customers through phone, ticketing, and video channels. Collaborates with senior engineers and cross-functional teams while developing expertise in networking infrastructure, cybersecurity, and support processes.

Own ExtraHop’s global B2B events program across North America, EMEA, and APAC. Plan flagship and vertical events, align activities with sales and ABM targets, manage budgets and vendors, coordinate executives and partners, and measure meetings, engagement, pipeline, ROI, and account impact. Maintain event data in Salesforce and Eloqua while driving follow-up and continuous program optimization.

Lead regional field sales teams, develop sales strategies and account plans, manage pipeline and forecasts, recruit and coach sales managers, close enterprise technology deals, and grow business through customers, resellers, and partners. The role requires strong technical knowledge of cybersecurity, cloud, networking, and IT infrastructure solutions, executive-level selling skills, and the ability to manage remote teams across the NEMEA region.

Provide technical support for ExtraHop appliances and software, troubleshoot networking and integration issues, assist with hardware/firmware deployments, use ticketing systems, collaborate with cross-functional teams, and contribute to knowledge base while developing network and security expertise.

Develop machine learning and AI methods for cybersecurity products using large-scale network telemetry. Analyze anomalies and malicious behavior, engineer features, evaluate models on imbalanced and incomplete data, establish monitoring metrics, and conduct error analysis. Collaborate with threat researchers and software engineers to productionize solutions, research emerging techniques, communicate findings, document methodologies, and mentor data scientists.

Manage technical customer success for ExtraHop’s NDR platform by onboarding customers, assessing requirements and health, developing success plans, facilitating business reviews, supporting renewals and expansion, and coordinating with Sales, Product, Marketing, Support, and Professional Services. The role builds executive and user relationships, enables product adoption, captures customer feedback, and requires networking knowledge, Salesforce proficiency, and intermediate Excel skills.

Lead technical pre-sales strategy and advanced product demonstrations for enterprise cybersecurity and cloud customers. Mentor SEs, design solution architectures, shape POCs and product feedback, drive process improvements, and support executive-level customer engagements to close strategic deals.