Jobs at ExtraHop

Leads the strategy, commercial modeling, acquisition, and scaling of ExtraHop’s MSSP and MDR business across EMEA. Owns partner pipeline, recurring revenue, executive relationships, co-selling, and sell-through motions. Builds commercial frameworks, enables MSSP technical teams, provides product feedback, and initially operates as a player-coach before recruiting and managing account managers and channel solutions architects.

Manages sales enablement eLearning programs, content, systems, and multimedia assets for onboarding, ramping, readiness, accreditation, and ongoing sales effectiveness. Designs and publishes courses, guides, videos, and lessons; manages the LMS lifecycle; measures program impact through assessments, surveys, and feedback; collaborates with stakeholders and subject matter experts; and applies instructional design and sales enablement best practices.

Designs and delivers customer-focused solutions for ExtraHop’s cybersecurity and network visibility platform. Responsibilities include developing GUI tools, scripts, APIs, data visualizations, and automated workflows; analyzing network topologies and application stacks; performing root cause analysis; profiling applications; creating technical collateral; and training customer personnel. The role requires strong networking, application architecture, scripting, communication, and customer engagement skills.

Provides legal guidance on global regulatory compliance, privacy, AI governance, cybersecurity, SaaS transactions, third-party risk, audits, export controls, and corporate governance. Advises cross-functional teams, supports customer security and privacy due diligence, drafts DPAs and SCCs, manages compliance documentation and regulatory filings, assists with SOC 2 readiness, and supports litigation discovery and legal holds.

Provides technical pre-sales support for ExtraHop cloud security solutions in Thailand. Demonstrates products, conducts proof-of-concepts, assesses customer requirements, develops proposals, scopes bills of materials, and communicates security value to technical and executive audiences. Partners with sales, product development, customers, and solution partners to support complex enterprise opportunities involving AWS, Azure, GCP, networking, and cloud security technologies.

Design, build, operate, and optimize secure, scalable cloud services and distributed systems. Lead architecture decisions and complex initiatives, manage Kubernetes and infrastructure-as-code deployments, improve observability, security, reliability, CI/CD, and incident response. Collaborate across engineering, product, and security teams while mentoring engineers and establishing technical standards.

Design, develop, and maintain high-performance C and C++ framework services for network detection and monitoring systems. Responsibilities include protocol support, performance optimization, architecture decisions, production debugging, platform modernization, observability improvements, and participation in agile development and on-call rotations. The role requires collaboration across product, infrastructure, platform, and cloud teams while improving reliability, scalability, security, and operational readiness.

Design, develop, and maintain fault-tolerant backend services in Go and Python. Build scalable APIs, highly available distributed systems, database solutions, data migrations, and configuration management capabilities. Participate in agile development, code reviews, technical strategy, and technical debt reduction. Provide mentorship and technical leadership while supporting secure, reliable, customer-facing platform features across AWS and GCP.

Provides B2B technical support for network security appliances and related products. Responsibilities include troubleshooting customer issues, supporting hardware and firmware deployments, configuring networking and virtualization integrations, handling tickets, documenting solutions, escalating complex problems, and communicating with customers across phone, ticketing, and video channels. The role requires strong networking knowledge, customer service skills, and collaboration with senior engineers and cross-functional teams.

Provides B2B technical support for ExtraHop networking and cybersecurity products. Troubleshoots hardware, firmware, network infrastructure, virtualization, integrations, and complex architectural incidents; analyzes data, manages tickets, documents solutions, and escalates issues when needed. The role communicates directly with customers across phone, ticketing, and video channels while collaborating with cross-functional teams. It requires networking expertise, strong troubleshooting and documentation skills, reliable attendance, and a willingness to work flexible shifts and attend limited in-office meetings and training.

Provides B2B technical support for network security products, troubleshooting hardware, firmware, networking, virtualization, integrations, and complex customer incidents. Handles initial tickets, escalates issues, documents solutions, supports appliance replacements, and communicates with customers through phone, ticketing, and video channels. Collaborates with senior engineers and cross-functional teams while developing expertise in networking infrastructure, cybersecurity, and support processes.

Own ExtraHop’s global B2B events program across North America, EMEA, and APAC. Plan flagship and vertical events, align activities with sales and ABM targets, manage budgets and vendors, coordinate executives and partners, and measure meetings, engagement, pipeline, ROI, and account impact. Maintain event data in Salesforce and Eloqua while driving follow-up and continuous program optimization.

Designs and implements cloud networking solutions, custom scripts, APIs, data visualizations, automated tools, and advanced platform extensions. Partners with SOC and incident response teams to improve security workflows and response times. Conducts customer learning sessions and develops customized data analysis using Python, JavaScript, and ExtraHop capabilities. Requires strong networking, application design, cloud technology, scripting, communication, and customer-facing experience.

The Senior Accounting Manager oversees deferred commission accounting under ASC 340-40 and ASC 606, monthly close activities, audit readiness, treasury administration, global banking portals, corporate credit cards, and international subsidiary governance. Responsibilities include managing KYC compliance, statutory filings, director changes, banking relationships, financial close software administration, and process automation. The role requires extensive accounting experience, global banking expertise, and knowledge of international corporate compliance.

Lead regional field sales teams, develop sales strategies and account plans, manage pipeline and forecasts, recruit and coach sales managers, close enterprise technology deals, and grow business through customers, resellers, and partners. The role requires strong technical knowledge of cybersecurity, cloud, networking, and IT infrastructure solutions, executive-level selling skills, and the ability to manage remote teams across the NEMEA region.

Provide technical support for ExtraHop appliances and software, troubleshoot networking and integration issues, assist with hardware/firmware deployments, use ticketing systems, collaborate with cross-functional teams, and contribute to knowledge base while developing network and security expertise.

Leads ExtraHop’s product marketing function, including team leadership, portfolio positioning, messaging, product launches, competitive analysis, sales enablement, content development, integrated campaigns, and executive-level customer and industry engagement. The role requires deep cybersecurity and enterprise technology expertise, strong storytelling and technical communication skills, and collaboration across product, sales, marketing, and partner teams.

Develop advanced GUI, trigger scripts, REST API integrations, custom Python and JavaScript tools, data visualizations, and automated solutions for customers. Analyze network topologies and application stacks, acquire and analyze network data, profile industry applications, conduct root cause analysis, create technical collateral, advise customers, and deliver hands-on learning sessions.

Owns and grows strategic Financial Services accounts by prospecting, developing channel and alliance opportunities, presenting cybersecurity solutions, closing new business, and expanding customer relationships. The role requires enterprise technology and security sales expertise, executive engagement, account planning, forecasting, reseller collaboration, and the ability to explain NDR, Agentic SOC, AI security, and network visibility solutions. Travel is primarily remote and on the road, with at least 50% travel required.

Develop machine learning and AI methods for cybersecurity products using large-scale network telemetry. Analyze anomalies and malicious behavior, engineer features, evaluate models on imbalanced and incomplete data, establish monitoring metrics, and conduct error analysis. Collaborate with threat researchers and software engineers to productionize solutions, research emerging techniques, communicate findings, document methodologies, and mentor data scientists.