Teams at ExtraHop

Provide technical support for ExtraHop products, troubleshoot networking and infrastructure issues, assist with hardware/firmware deployment and replacements, configure network and virtualization integrations, document and escalate tickets, participate in KCS, and communicate professionally with customers and internal teams to resolve issues.

Provide technical B2B support for ExtraHop products: troubleshoot network infrastructure, assist with hardware/firmware deployments, configure integrations and virtualization, handle ticket lifecycle, escalate complex issues, document knowledge, and communicate professionally with customers.

Provide technical support for ExtraHop appliances and software, troubleshoot networking and integration issues, assist with hardware/firmware deployments, use ticketing systems, collaborate with cross-functional teams, and contribute to knowledge base while developing network and security expertise.