Jobs at Extra Space Storage

Coordinate onboarding and transitions for newly acquired self-storage properties, manage timelines and supplies, communicate with internal teams and external partners, resolve transition issues, track post-transition performance, and maintain process integrity.

Design and deliver scalable full-stack AI systems: architect backend AI agents and frontend React apps, optimize RAG/indexing and Lambda workflows, integrate frontend/backend, improve performance and CI/CD, test and red-team agents, analyze with DataDog/Databricks, mentor junior engineers and set development standards.

Manage the companys secured and unsecured debt portfolios, ensure debt compliance, analyze banking and interest data, develop dashboards and controls, and recommend process improvements to optimize cash, liquidity, and financial risk.

Coordinate and monitor liability claims lifecycle with TPAs, triage new claims, manage and resolve lower-severity claims (under $10,000), handle service desk tickets, support claim leaders, maintain accurate claim files, escalate issues, and identify process and efficiency improvements.

Manage day-to-day contact center staffing and schedules to meet SLAs. Monitor call volume, update agent schedules in real time, assist onboarding, support remote-employee processes, communicate across teams, and help analyze trends to recommend action plans.

Provide customer-facing sales and account management at self-storage locations: rent units, handle payments and deposits, maintain cleanliness and safety, perform site inspections, resolve billing and security issues, and support district operations across multiple stores.

Support daily operations of one or more self-storage locations: drive sales through rentals and ancillary products, build customer relationships, handle cash and billing, maintain facility cleanliness and safety, perform site inspections, resolve customer issues, and assist with other store duties under Store/District Manager supervision.

Provide customer-facing sales and account management at self-storage locations, handling rentals, payments, cash deposits, site cleanliness, safety inspections, and basic maintenance. Build customer relationships, resolve billing and security issues, and support district operations across multiple stores.