Teams at Extra Space Storage

Coordinate and monitor liability claims lifecycle with TPAs, triage new claims, manage and resolve lower-severity claims (under $10,000), handle service desk tickets, support claim leaders, maintain accurate claim files, escalate issues, and identify process and efficiency improvements.

Provide in-person and phone customer service to identify storage needs and maximize rentals and ancillary sales. Maintain site cleanliness and safety, perform daily inspections, handle cash and payments, resolve billing and security issues, and support store and district management.

Support daily operations at one or more self-storage locations: build customer relationships, drive unit rentals and sales, handle cash and deposits, maintain cleanliness and safety, resolve billing/security issues, and assist the Store Manager and District Manager with operational tasks.