Teams at Expertise.com

Conduct inbound and outbound sales activities, manage business partnerships through the full customer lifecycle, onboard new accounts, retain and re-engage inactive partners, verify qualification standards, identify account growth opportunities, resolve issues, and collaborate with sales leadership to meet monthly goals.

Conduct high-volume outbound calls to consumers who submit service inquiries, verify needs and contact information, qualify leads, address objections, and connect eligible consumers with suitable service providers. Maintain accurate documentation, follow scripts and campaign guidelines, deliver professional customer experiences, and meet productivity, quality, compliance, and conversion standards.

Conduct high-volume outbound calls to consumers who submit online service inquiries. Build rapport, verify contact details and needs, complete qualification questions, assess eligibility, address objections, and connect qualified consumers with appropriate service providers. Maintain accurate documentation while following scripts, campaign requirements, workflows, and quality standards. Success is measured by contact speed, qualification accuracy, transfers, customer satisfaction, and productivity.