Jobs at Exostar

Leads Exostar’s new product growth function, managing an innovation portfolio from customer discovery and prototyping through pilot launch and initial commercialization. The role oversees stage-gate decisions, two-sided marketplace strategy, customer advisory programs, budget allocation, AI-enabled discovery, regulatory requirements, and cross-functional launches. It also leads Product Managers, Product Designers, and engineers while reporting evidence-based recommendations to executives and the board.

Leads discovery and validation of new B2B SaaS product ideas through customer research, pricing tests, experiments, prototyping, and technical feasibility assessment. Defines two-sided marketplace value, product-led growth mechanics, and pilot programs, then prepares evidence-based gate recommendations. Partners with design, engineering, customers, and executives to develop validated products from concept through launch and ongoing product management.

Owns the roadmap, backlog, KPIs, requirements, sprint planning, releases, and customer adoption for a supply chain product area. Partners with engineering, customers, sales, support, and compliance to deliver B2B SaaS capabilities across procure-to-pay, order-to-cash, manufacturing visibility, and logistics. Leads user acceptance testing, prioritizes defects, incorporates AI-enabled features, and addresses regulated aerospace and defense requirements.

Designs and validates new B2B SaaS products for a complex, regulated, two-sided marketplace serving buyers and suppliers. Responsibilities include customer research, journey mapping, rapid prototyping, usability testing, AI-enabled experience design, workflow simplification, product-led growth, accessibility, security, and design-system development. The designer collaborates closely with product managers, engineers, customers, and executives in short, iterative cycles before handing validated designs to delivery teams.

Leads discovery and validation of new B2B supply chain products for a two-sided aerospace and defense network. Conducts customer interviews, evaluates workflows, pricing, technical feasibility, and market viability, and designs experiments with engineering and product design partners. Manages pilots, gate reviews, and evidence-based product decisions. Supports validated concepts through development, launch, and ongoing product management, including product-led growth and AI-enabled product practices.

Build and manage consulting and systems-integration alliances for Exostar’s aerospace, defense, Federal, and manufacturing markets. Responsibilities include recruiting strategic partners, creating joint offerings and business plans, enabling partner teams, executing co-selling motions, managing executive relationships, defining commercial models, tracking pipeline and revenue performance, and translating market intelligence into go-to-market and product recommendations. The role requires developing repeatable partner programs and measurable enterprise opportunities.

Build and scale strategic technology alliances across enterprise software, cloud, manufacturing, cybersecurity, and supply-chain ecosystems. The role owns partner strategy, joint solution design, business cases, roadmap alignment, commercial agreements, marketplace and co-sell motions, governance, and performance management. Success includes launching integrations and joint solutions, generating qualified pipeline, enabling sales teams, and producing measurable revenue and adoption in aerospace, defense, Federal, and other regulated markets.

Lead global 24x7 production operations for Exostar SaaS: own uptime, incident response, SLOs, CI/CD, infrastructure-as-code, cost-of-goods, vendor relationships, AIOps adoption, and cross-functional operating models while growing an automation-first DevOps team.

Provides end-to-end IT support and systems administration, including employee onboarding and offboarding, access management, asset lifecycle management, hardware troubleshooting, office infrastructure, vendor coordination, and CCTV monitoring. Maintains Windows, Microsoft 365, Active Directory, Intune, networks, servers, virtualization, and collaboration platforms. Supports Azure migrations, automation with PowerShell, procurement, process improvement, and daily IT operations for the India office.

Lead a software engineering team building identity, credentialing, and supply-chain security features. Own technical quality, sprint delivery, architecture decisions, and engineering metrics. Champion AI-native development using Claude Code and Copilot, partner with product on roadmap execution, and grow/coach engineers in a regulated (FedRAMP/CMMC) environment.

Evaluates training needs, delivery methods, content effectiveness, and product functionality. Develops customer-focused training solutions and materials, translates technical requirements into accessible instruction, recommends program and user-experience improvements, supports quality assurance testing, formats customer-facing content, and facilitates training courses. The role requires instructional design expertise, technical-to-end-user translation skills, collaboration, and experience with supply chain, identity and access management, or compliance processes.

Build and operate Azure infrastructure across commercial and government environments. Responsibilities include Terraform-based infrastructure as code, GitHub Actions CI/CD, Azure networking and hybrid connectivity, identity and security, PowerShell/Python/Bash automation, SQL Server and Azure SQL support, monitoring, cost optimization, compliance, production troubleshooting, and on-call participation. The role is embedded with product teams and emphasizes AI-assisted engineering using tools such as Claude Code, Copilot, and Cursor.

Manage customer accounts to drive adoption, value realization, renewals, and expansion of Exostar solutions. Lead operational reviews, coordinate resolution of customer issues, provide proactive updates, and collaborate with internal teams on service delivery and support contracts. Mentor junior Customer Success team members and help develop performance metrics and effectiveness tools.

Analyzes sales performance, KPIs, pipeline, bookings, ARR, churn, and expansion trends; produces reports and dashboards; supports forecasting, capacity, territory, quota, and commission planning; administers sales and CRM tools; and develops sales enablement processes. The role collaborates across teams to improve sales productivity, forecast accuracy, communication, and business outcomes.

Design and implement technical security controls across cloud, application, identity, and PKI environments. Assess architectures, perform threat modeling and risk assessments, produce control narratives/SSPs/POA&Ms, support audits (FedRAMP, SOC 2, ISO 27001), and work hands-on with DevOps, engineering, and operations to remediate, validate, and collect defensible evidence.

Quota-driven SaaS Account Executive selling to Aerospace & Defense and federal customers. Own territory planning, prospecting, pipeline creation and forecasting; convert MQLs to SQLs, manage opportunities in HubSpot SFA, collaborate with SDRs, pre-sales, contracts, and sales leadership to close subscription deals and ensure regulatory compliance.

Design and implement technical security controls across cloud, application, identity, and PKI environments; perform threat modeling and risk assessments; translate security requirements into implementable controls; support audits (SOC 2, ISO 27001, FedRAMP), produce control narratives, SSPs and POA&Ms, and validate remediation with engineering and operations teams.

Develop and enhance full-stack automation and internal developer tools, build and maintain CI/CD pipelines, write scripts and IaC, support monitoring and observability, participate in code reviews and agile ceremonies, and collaborate onsite to deliver reliable software.

Provide second-tier application support to customers under SLAs: troubleshoot and document issues, perform root cause analysis and corrective actions, manage queues and escalations, follow SOPs, interact with Technical Operations/Development/vendors/QA, suggest process improvements, and provide rotating off-hours support for severity-one incidents.