Jobs at ExaCare

Build and own the technical systems powering go-to-market operations, including CRM integrations, data pipelines, enrichment workflows, AI-powered tools, automations, and internal interfaces. Partner with Sales, Growth, and GTM Operations to improve account prioritization, research, routing, personalization, campaigns, and rep productivity. Maintain reliable data foundations and turn successful experiments into scalable systems.

Develop and lead a founder-focused content program for the CEO, including podcast and video concepts, guest research, interview scripts, thought leadership, newsletters, articles, and social content. Shape editorial strategy, brand voice, production quality, and distribution while translating healthcare AI and operational insights for post-acute care audiences. Travel to recordings and industry events, build relationships with operators and guests, and represent the company credibly.

The Content Marketer will create blog posts, customer stories, reports, guides, emails, social media, ads, website content, and sales materials. Responsibilities include conducting interviews, developing research-backed content, maintaining brand voice, collaborating with cross-functional teams, revising based on feedback, and using AI-native workflows to improve research, drafting, and editing. The role requires strong writing, editorial judgment, accuracy, speed, versatility, and the ability to manage multiple projects.

Own end-to-end data initiatives, including scalable ingestion and transformation pipelines, reusable data models, orchestration, validation, monitoring, and production operations. Improve performance, reliability, and infrastructure costs while partnering with product, operations, platform, ML, and engineering teams. Establish data engineering standards through technical design, code reviews, documentation, mentorship, and strong data quality and security practices.

Support marketing campaigns across email, social, content, events, paid channels, and partner programs. Create and edit marketing assets, maintain marketing systems and lead data, report on campaign performance, conduct market and competitive research, and support demand generation alongside Growth, Sales, RevOps, and Product teams.

Support outbound prospecting through email, LinkedIn, phone, and other channels; research healthcare accounts and decision-makers; develop messaging and multi-touch campaigns; maintain CRM data; track campaign performance; coordinate with Sales, Marketing, and Revenue Operations; support industry events; and complete independent growth projects.

Build and ship full-stack, user-facing healthcare software using TypeScript, PostgreSQL, AWS, APIs, integrations, and AI capabilities. Responsibilities include feature development, testing, code reviews, deployments, production support, incident triage, observability, and collaboration with engineering, product, design, operations, and ML teams. The role emphasizes scalable distributed systems, automated workflows, reusable solutions, and growing ownership through mentorship.

Own full-stack product features from workflow discovery through design, implementation, deployment, and production operation. Build scalable healthcare workflow systems using TypeScript, PostgreSQL, REST APIs, and AWS. Drive architectural decisions, reusable frameworks, testing, observability, incident response, and safe rollouts. Collaborate with product, clinical, operations, platform, ML, and customer-facing teams while shaping technical direction across multiple product areas.

Oversee daily accounting operations, including billing, AR, AP, reconciliations, month-end close, financial reporting, audit preparation, and payroll funding. Support budgeting, forecasting, cash flow management, internal controls, and process improvements. Identify opportunities to automate finance workflows and improve reporting accuracy as the company scales.

Develop and scale customer-facing analytics and reporting. Build dashboards, reports, and data tools; translate customer and business needs into data requirements; support product analytics and internal intelligence; resolve reporting issues; present insights to customers; and drive cross-functional data initiatives from problem definition through delivery.

Manage daily New York office operations, including supplies, snacks, mail, deliveries, guest reception, office communications, and workspace organization. Plan monthly socials, support culture-building events, survey employee preferences, and coordinate updates across multiple offices. The role is in-office four days per week and requires strong organization, communication, adaptability, and operational experience.

Own outbound top-of-funnel activities for skilled nursing or home health and hospice accounts. Generate qualified meetings through cold calling, LinkedIn, email, creative campaigns, and industry events. Build contact lists, messaging, and multi-touch sequences from scratch; use AI and buying signals to prioritize accounts; and collaborate with Account Executives, RevOps, and Marketing to develop territories and sales plays.

Build and maintain end-to-end machine learning infrastructure, including data and training pipelines, deployment workflows, monitoring systems, and supporting platforms. Partner with researchers and ML practitioners to productionize models, improve reliability, scalability, observability, reproducibility, speed, and cost efficiency, and automate operational workflows. This engineering-focused role supports reliable production ML systems rather than research-first development.

Deliver technical customer onboarding, platform configuration, user training, documentation, and implementation support. Translate customer workflows into ExaCare configurations, manage implementation communications and timelines, triage onboarding issues, and coordinate with Engineering, Support, Sales, Customer Success, and Operations. Continuously improve onboarding processes through post-mortems, SOPs, playbooks, and customer feedback while maintaining organized project and CRM records.

Own end-to-end software development for a healthcare admissions platform. Build and release React interfaces, REST endpoints, background services, internal dashboards, feature-flag systems, and DevOps automations. Write TypeScript and SQL, develop automated tests, support zero-downtime releases, triage production incidents, and translate customer workflow pain points into scalable product capabilities.

Own product marketing from 0 to 1, including segmentation, positioning, messaging, competitive strategy, product launches, sales enablement, pricing and packaging support, customer programs, and website conversion. Partner across Product, Sales, Growth, and Operations to translate complex healthcare AI solutions into clear value propositions, improve acquisition and conversion, and drive product understanding and adoption.

Leads finance strategy, FP&A, accounting, forecasting, budgeting, cash management, compliance, reporting, fundraising, investor relations, and financial systems. Partners with executives and the Board on capital allocation and growth planning, oversees SaaS metrics and ASC 606 revenue recognition, builds scalable processes, and recruits and develops the finance team in a rapidly growing startup.

Build and improve business operations systems supporting customer onboarding and implementation. Responsibilities include redesigning workflows, automating repetitive work, partnering with product and engineering on internal tools, analyzing operational data, documenting processes, and executing initiatives that improve team capacity and scalability.

Own core product areas from customer discovery through launch and commercial scale. Develop product vision, strategy, roadmaps, specifications, prototypes, and lifecycle plans. Partner closely with engineering, design, sales, growth, finance, and customer teams to build AI-powered healthcare products. Monitor customers, workflows, competitors, market shifts, and regulatory changes to guide product decisions.

Own frontline customer product support, troubleshoot and triage issues, identify recurring problems, and coordinate resolutions with Product and Engineering. Build help articles, FAQs, training materials, videos, and SOPs; enable internal BizOps and Sales teams; analyze support trends; represent customer feedback in product discussions; and develop expertise in healthcare technology, AI, integrations, and workflows.