Jobs at ExaCare

Manage daily New York office operations, including supplies, snacks, mail, deliveries, guest reception, office communications, and workspace organization. Plan monthly socials, support culture-building events, survey employee preferences, and coordinate updates across multiple offices. The role is in-office four days per week and requires strong organization, communication, adaptability, and operational experience.

Own and build the IT function for the Toronto office, including device lifecycle management, onboarding and offboarding, identity and access administration, core business systems, office networks, AV equipment, endpoint security, physical access control, procurement, and employee support. Establish scalable IT workflows and service delivery processes while supporting SOC 2 compliance and partnering with People Operations and Operations.

Build and lead the sales enablement function from the ground up. Design onboarding, training curricula, certification standards, market education, continuous coaching, manager enablement, sales tooling processes, and scalable content libraries. Partner cross-functionally with sales, product marketing, product, and revenue operations to improve ramp time, rep adoption, productivity, and sales performance in the complex post-acute healthcare market.

Own outbound top-of-funnel activities for skilled nursing or home health and hospice accounts. Generate qualified meetings through cold calling, LinkedIn, email, creative campaigns, and industry events. Build contact lists, messaging, and multi-touch sequences from scratch; use AI and buying signals to prioritize accounts; and collaborate with Account Executives, RevOps, and Marketing to develop territories and sales plays.

Build and maintain end-to-end machine learning infrastructure, including data and training pipelines, deployment workflows, monitoring systems, and supporting platforms. Partner with researchers and ML practitioners to productionize models, improve reliability, scalability, observability, reproducibility, speed, and cost efficiency, and automate operational workflows. This engineering-focused role supports reliable production ML systems rather than research-first development.

Own end-to-end software development for a healthcare admissions platform. Build and release React interfaces, REST endpoints, background services, internal dashboards, feature-flag systems, and DevOps automations. Write TypeScript and SQL, develop automated tests, support zero-downtime releases, triage production incidents, and translate customer workflow pain points into scalable product capabilities.

Deliver technical customer onboarding, platform configuration, user training, documentation, and implementation support. Translate customer workflows into ExaCare configurations, manage implementation communications and timelines, triage onboarding issues, and coordinate with Engineering, Support, Sales, Customer Success, and Operations. Continuously improve onboarding processes through post-mortems, SOPs, playbooks, and customer feedback while maintaining organized project and CRM records.

Own product marketing from 0 to 1, including segmentation, positioning, messaging, competitive strategy, product launches, sales enablement, pricing and packaging support, customer programs, and website conversion. Partner across Product, Sales, Growth, and Operations to translate complex healthcare AI solutions into clear value propositions, improve acquisition and conversion, and drive product understanding and adoption.

Leads finance strategy, FP&A, accounting, forecasting, budgeting, cash management, compliance, reporting, fundraising, investor relations, and financial systems. Partners with executives and the Board on capital allocation and growth planning, oversees SaaS metrics and ASC 606 revenue recognition, builds scalable processes, and recruits and develops the finance team in a rapidly growing startup.

Build and improve business operations systems supporting customer onboarding and implementation. Responsibilities include redesigning workflows, automating repetitive work, partnering with product and engineering on internal tools, analyzing operational data, documenting processes, and executing initiatives that improve team capacity and scalability.

Own brand design across campaigns, product launches, websites, events, paid advertising, social, and print. Build and evolve the company’s visual identity system, create polished assets from concept through execution, and provide strong creative direction. Collaborate with marketing, sales, developers, and external creative partners while maintaining high design standards. Design responsive web experiences with clean development handoff, and use AI-native workflows to improve ideation, production speed, and creative scale.

Supports the CEO of a fast-growing AI health technology company by managing complex calendars, meeting priorities, travel, conferences, offsites, correspondence, inbox organization, records, and confidential information. The role also provides light office support and assists with evolving operational projects. Success requires exceptional organization, communication, discretion, judgment, initiative, and proficiency with modern productivity tools in a fast-paced hybrid startup environment.

Own core product areas from customer discovery through launch and commercial scale. Develop product vision, strategy, roadmaps, specifications, prototypes, and lifecycle plans. Partner closely with engineering, design, sales, growth, finance, and customer teams to build AI-powered healthcare products. Monitor customers, workflows, competitors, market shifts, and regulatory changes to guide product decisions.

Own frontline customer product support, troubleshoot and triage issues, identify recurring problems, and coordinate resolutions with Product and Engineering. Build help articles, FAQs, training materials, videos, and SOPs; enable internal BizOps and Sales teams; analyze support trends; represent customer feedback in product discussions; and develop expertise in healthcare technology, AI, integrations, and workflows.

Own the company’s 0-to-1 growth marketing engine, including pipeline planning, integrated campaigns, ABM, paid acquisition, conversion optimization, lifecycle marketing, HubSpot automation, experimentation, and reporting. Partner closely with Sales, RevOps, and Content to build scalable campaigns, improve lead management, and drive measurable pipeline and revenue in an early-stage B2B SaaS environment.

Build and own the systems, data, processes, and infrastructure powering the company’s go-to-market engine. Responsibilities include CRM ownership, lifecycle and deal-stage definition, outbound optimization, ICP scoring, pipeline generation, forecasting, dashboard development, and identifying improvements across the full revenue funnel. Partner with Sales, Growth, Marketing, Business Operations, and leadership in a high-growth startup environment.

Own the full sales cycle for exacare ai’s post-acute care platform, including prospecting, discovery, demos, pricing, negotiation, and closing. Build pipeline within nursing home and post-acute markets, develop relationships with senior decision-makers, collaborate with the CEO and Customer Success, refine go-to-market strategy, and maintain accurate CRM forecasting. The role requires outbound sales strength, strong communication, business curiosity, coachability, grit, and independent ownership.

Build and scale platform infrastructure, backend services, cloud systems, CI/CD pipelines, and internal developer tooling. Own highly available production systems using TypeScript, PostgreSQL, AWS, Docker, and Kubernetes. Improve deployment workflows, observability, incident response, infrastructure automation, security, and system resiliency. Design APIs, event-driven workflows, queues, and integrations while partnering with product, engineering, and operations teams on scalable healthcare technology.

Develop and scale customer-facing analytics, dashboards, reports, and data products for a healthcare AI platform. Partner with Product, Engineering, Sales, BizOps, customers, and other stakeholders to translate needs into data requirements and actionable insights. Lead reporting initiatives, resolve customer reporting issues, support high-stakes customer interactions, improve internal workflows, and help productize operational and clinical data into differentiated customer value.

Build and scale frontend architecture, responsive data-rich experiences, shared components, design-system standards, accessibility practices, Storybook documentation, automated quality guardrails, and frontend tooling. Contribute to backend APIs and platform improvements while collaborating with product and design teams. Mentor engineers and improve frontend quality, consistency, maintainability, and scalability across the organization.