Teams at EviSmart

Own end-to-end verification and adoption of product features: create and run functional/manual test cases from FRDs, lead UAT with stakeholders, produce documentation and training, and run 30-day post-launch audits to confirm Day-1 readiness and reduced support tickets.

Lead and coordinate four product pillars, unblock and mentor Product Managers (Revenue Engineers), own roadmap and product ops, align engineering and AI squads, and translate customer problems into prioritized shipping work.

Build and lead a global Customer Success function that drives Net Revenue Retention: design health scoring, expansion playbooks, segmented onboarding, quota-bearing CSM org structure, Sales-to-CS handoffs, and cross-functional customer advocacy.