Teams at EviSmart

Provide proactive onsite IT support for night-shift employees, including account and password management, workstation, software, printer, peripheral, Wi-Fi, and connectivity troubleshooting. Set up equipment for new hires, inspect workstations, track IT inventory and recurring issues, perform preventive checks, investigate problems, and escalate complex infrastructure or network issues with useful diagnostic information. The role emphasizes ownership, clear English communication, independent problem-solving, and continuous improvement.

Lead overnight production incident response for a SaaS platform supporting dental laboratories. Monitor platform health, investigate issues using logs, dashboards, APIs, databases, and diagnostic tools, identify impacts and root causes, restore service through fixes or workarounds, coordinate technical teams, communicate with stakeholders, document incidents, complete handoffs, and train a backup teammate.

Support dentists throughout digital case submissions by proactively following up, reviewing case quality and design architecture, troubleshooting issues, and advising on improved outcomes. Grow case volume from existing accounts, identify potential customer advocates and key opinion leaders, and relay customer feedback to marketing, engineering, and product teams. The role requires digital case design expertise but does not involve producing cases.