Teams at EveryMind

Supervises Hotline Specialists across phone, text, and chat shifts; monitors queues, staffing, schedule adherence, service quality, and operational performance. Provides coaching, training, feedback, emergency backup, and performance support. Coordinates crisis-service responses involving 9-1-1, Mobile Crisis, and Child Protection Services. Ensures accurate reporting, resolves operational issues, supports employee development, and participates in special projects and continuing education.

Supports HR employee experience initiatives through onboarding and retention analytics, dashboard development, survey analysis, reporting, process improvement, and low-code/no-code solutions. The intern will develop a dashboard tracking retention, turnover, new hire experience, and department-level outcomes; document reporting processes; recommend automation; and participate in engagement, onboarding, training, wellness, and recognition activities while maintaining confidentiality.

Supports nonprofit operations through asset tracking, equipment records, office supply inventory, onboarding packet preparation, technology form processing, documentation, office logistics, and facilities organization. The intern helps maintain accurate operational data and an efficient, welcoming workspace while developing practical experience in business operations and nonprofit administration.