Teams at Everise

Manages capacity planning and forecasting for assigned clients and serves as the workforce management contact for planning and delivery. Coordinates with managers and stakeholders, identifies efficiency opportunities, implements forecasting solutions, conducts process audits, and supports scheduling analysts. Analyzes call center metrics, ensures accurate deliverables, and provides leadership to optimize workforce scheduling and service delivery.

Supervise and manage a call center quality assurance team, implement quality plans, monitor representative performance, coordinate with Training, Operations, and clients, conduct calibrations, identify quality trends, recommend action plans, and support training and skills development.

Provides broad HR support across employee engagement, HR inquiries, personnel records, compliance, onboarding, orientations, performance management, promotions, training, events, and offboarding. Maintains HR and payroll data, coordinates with benefits and payroll teams, gathers employee feedback, supports HR initiatives, and assists employees and supervisors with company processes and policies. The role requires onsite work in Villa Nueva and familiarity with HR systems, employment regulations, and Microsoft Office.