Teams at Everise

Leads end-to-end quality management across BPO and contact center programs, including monitoring frameworks, scorecards, calibration, data analysis, root cause analysis, corrective actions, compliance, and continuous improvement. Partners with operations, training, WFM, IT, and clients to improve customer experience and performance. Oversees launches, transitions, and stabilization efforts; presents results to clients; manages escalations; and leads, coaches, and develops quality teams.

Supports the recruiting team through administrative tasks, resume screening, interview coordination, job postings, recruiting events, Taleo reporting, background checks, onboarding updates, and orientation scheduling.

Provides broad HR support, including employee engagement, policy guidance, personnel records, onboarding, offboarding, performance management, recruitment coordination, training, HR inquiries, and compliance documentation. The role maintains HR systems and payroll-related data, organizes events and meetings, analyzes employee feedback, supports internal promotions, and coordinates with payroll, benefits, and other departments. The position is onsite in Villa Nueva and requires flexibility, strong organization, communication, analytical, and interpersonal skills.