Teams at Everise

Supports real-time workforce management across multiple contact-center lines of business. Responsibilities include managing user access and skills in telephony and WFM systems, processing schedule and attendance updates, handling callout requests, producing intraday performance and staffing reports, documenting requests, and communicating operational changes. The role requires accuracy, strong organization, analytical ability, and flexibility across operating hours.

Analyzes operational, workforce, and financial data to identify trends, risks, and opportunities for senior leadership. Builds and optimizes dashboards and reports, creates executive PowerPoint presentations, partners cross-functionally with HR, Finance, and Operations, and uses AI tools to improve workflows and support global scaling initiatives.

Monitors and audits customer service transactions against client and company quality standards. Scores associate performance, provides coaching and feedback, supports training, participates in calibration sessions, and maintains current project documentation. The role also requires collaboration with supervisors and management, strong communication, analytical ability, attention to detail, dependability, and schedule flexibility.