Amazon Connect Senior Engineer

Amazon Connect Senior Engineer

Reporting to: Director

Employment: Fulltime or Contract (minimum of 6-8 months - possible extension)

Location: Canada - remote

Are you a cloud-based Customer Experience Software Engineer with experience in the implementation of AWS Cloud contact center solutions. with a solid understanding of application development, coding, database structure and application security? If you love software engineering, developing processes such as functional specifications, design specifications, code, unit tests, system test plans, and feature test plans for high quality output, this is the perfect challenge for you! Your expertise and knowledge will allow you to push platforms to the limit and transcend Client expectations.

As the Amazon Connect Senior Engineer, you will engineer the most complex Contact Center applications imaginable. You are the subject matter expert who understands operational impacts of technology decisions and can easily explain to both technical and non-technical stakeholders the importance of technology and the impacts to the business. You will own the software development experience. Be responsible for API integrations and Web service experience­­­s. You will formulate ideas into solutions. Your hands-on programming knowledge of databases, middleware, and 3rd party application and integrations will be instrumental to the success of Client engagements. Ability to function in a pre and post sales role. You will work autonomously as well as with a team of engineers, sales folks (pre and post sales), Clients and other industry leaders. If you are a seasoned developer, let us know and apply today.

Qualifications For Success:

• 3 or more years’ experience with Amazon Connect (Lambda, DynamoDB, Cloud Formation etc.) and UC environments.
• Experience with software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems.
• Implementation of AWS Cloud contact center solutions
• Work with customer IT Architecture team to design the end-to-end solution and provide technology guidance.
• Discuss migration efforts in cloud contact center and aid as the Subject Matter Expert in the migration and deployment of the solutions.
• Provide solution optimization and process improvement with unique template IVR and interaction routing.
• Network infrastructure experience
• Experience creating and presenting to executive level stakeholders (technical and non-technical)

• Experience with LLM integration, prompt engineering, or AI-driven automation (preferred).

• Knows the Lex Interface well and is a Developer (preferred)
• AWS developer certification (preferred)
• AWS (preferred)
• Bachelor’s degree in computer science, IT, or engineering preferred.

Responsibilities:

• Lead development for CCaaS implementations on client projects
• Ownership and responsibility for end-to-end solution development including:
• Routing strategy

• Experiment with LLM APIs and agentic AI frameworks to introduce intelligent automation, summarization, and agent-assist capabilities.

• API approach and external data integrations
• Design and maintain reusable code libraries.
• Advise on testing strategy and provide input into test plans.
• Ability to communicate how the CCaaS platform works and how it can be applied to solving business needs.
• Hands-on experience in the development for contact center solutions
• Experience helping build client use cases, requirements, designs and test plans.
• Experience should include people and team management, enterprise architecture and technical leadership.

Applicants can expect to make between $150,000 to $180,000 (full time) upon hire. Pay within this range will vary based upon experience, skills, certifications, education among other factors as required in the job description. Navixus (Tech Mahindra) also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.  Contractor hourly rate is commensurate with experience.

We are a culture of driving positive change, celebrating each moment, and empowering all to Rise drives us to dream, do, and become more.

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at [email protected].

www.techmahindra.com/services/business-process-services/navixus/