User Studies Practice Leader

User Studies Practice Leader

Location: Bay Area preferred or Remote

Reports to: CTO

Do you have a background in Research and User Studies?  We are hiring a Client facing practice leader / delivery head to manage large scale, global studies projects.  This is an exciting role where you will work with industry leaders, high tech Clients, drive conversations around discovery and engage Clients with User Studies. 

Key Responsibilities (see below for additional details):

• Customer Management
• Study Planning and Management
• Team Leadership
• Regulatory Compliance and Approvals
• Training and Development
• Collaboration and Communication
• Strategic Planning
• Capability and GTM
• Study Site Selection / Setup / Organization
• Monitoring and Reporting
• Stakeholder Management

Qualifications For Success:

• 20 years of Product Research, Marketing, User Studies, and / or Go To Market (GTM)
• Experience as a delivery head or practice leader responsible for revenue expansion
• Project Management experience (large global projects specific to product research, marketing, and or GTM)
• Global experience working with and managing cross-functional/matrixed teams
• Experience managing Clients / Customers
• P&L experience
• Training Program Development experience

• Experience working in a fast-paced environment where you are required to evolve project priorities

Responsibilities breakdown:

• Customer Management: End-to-End ownership of customer deliverables / escalations / P&L

• Study Planning and Management: Coordinate with research scientists to understand study requirements and establish priorities. Oversee the user study design process and ensure alignment with project goals
• Team Leadership: Manage a team of Research Assistants and a Study Coordinator. Ensure effective allocation of team resources across various projects
• Regulatory Compliance and Approvals: Lead the process for study review and approval, including external compliance such as IRB, to uphold ethical standards and privacy regulations
• Training and Development: Develop comprehensive training programs for teams, including specialization in specific study types, to enhance skills and ensure high-quality research output
• Collaboration and Communication: Facilitate communication between team members and research scientists to ensure clarity of goals and methodologies. Address and resolve any issues that impact team performance or study progression. Collaborate with the broader customer organization to implement improvements and cover gaps
• Strategic Planning: Evaluate the Customer future user study needs and recommend strategic changes to overcome operational and scalability challenges
• Capability and GTM  Build and develop newer capabilities for expansion of foot print for Tech M towards user studies area to drive larger revenue expansion
• Study Site Selection / Setup / Organization: Coordinate the availability and usage of sites with stakeholders and operations. Ensure spaces and equipment are available and setup timelines are feasible to execute studies
• Monitoring and Reporting: Track the progress of user studies, report on milestones and challenges, and adjust project timelines and strategies as necessary. Generate operational metrics and implement reporting as well as procedural improvements based on analysis
• Promoting Team Health: Foster a positive team environment that encourages professional growth and supports the overall health and well-being of team members
• Working in a fast-paced environment, with experience to adapt study planning and resource allocation swiftly in response to evolving project priorities

• Stakeholder Management – Working with Matrix organization to drive internal and external success

Applicants can expect to make between $150,000 to $200,00 upon hire. Pay within this range will vary based upon experience, skills, certifications, education among other factors as required in the job description. In addition, this position is eligible for VP incentive bonus.

Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law).

“Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at [email protected].”