Eventus Solutions Group
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As a CXone Engineer, you will engage with clients to enhance their customer experience through technology solutions. Responsibilities include configuring cloud telephony systems, troubleshooting technical issues, and developing remediation plans. Collaboration with clients through meetings and presentations is essential.
As a Business Analyst in this role, you'll bridge the gap between business and technical teams for deploying cloud telephony solutions like NICE CXone and Amazon Connect. You will translate technical requirements into functional specs, facilitate communication between product owners, and participate in Agile/Scrum processes, ensuring clear documentation of requirements and designs.
As a Software Engineer, you will support Cloud Contact Center platforms, handling design, development, unit testing, and debugging. Collaborating with team members, you'll also mentor others and assist with onboarding, ensuring smooth operational processes.