Jobs at Ethos

Lead and manage a fully remote team of Life Insurance Agents, focusing on coaching, performance improvement, and achieving sales targets in a fast-paced environment.

Own product analytics strategy across high-impact product areas, identifying growth opportunities and shaping product and executive decisions. Lead experiment design, guardrails, causal inference, power analysis, and cross-experiment interpretation. Validate and improve AI-generated analyses, develop customer and business insights, and connect patterns across data sources. Partner with product, design, engineering, and leadership while raising standards for analytical rigor and AI-assisted workflows.

Investigate and triage technical and product issues using backend tools and data platforms. Partner with product managers, engineers, and customer-facing teams to prioritize bugs, quantify impact, communicate resolutions, and improve customer experience. Advocate for customer needs during feature development and launches while surfacing behavioral insights, coordinating stakeholders, and strengthening product feedback loops.

Own annuity cases from proposal through funding, completing OFAC/AML checks, collecting documentation, entering data into Salesforce and carrier portals, submitting applications, tracking underwriting, resolving carrier requirements, and coordinating EFT, checks, wires, and 401(k) rollovers. Provide timely updates to agents and clients while operating strictly within a non-licensed, non-sales administrative role and managing multiple cases simultaneously.

Leads Ethos’s Platform Engineering teams, owning the strategy, architecture, reliability, and delivery of systems supporting insurance policies. Responsibilities include hiring and mentoring engineers, setting technical standards, driving cross-team architecture, building roadmaps, improving observability and incident response, and reducing operational toil. The role requires hands-on leadership across event-driven microservices, scalable backend architecture, AWS, TypeScript/Node.js services, databases, caching, and resilience patterns.

Generate product insights for a direct-to-consumer life insurance business through exploratory analysis, experimentation, A/B testing, dashboards, KPI monitoring, and user-funnel research. Partner with product managers, data engineers, and executives to evaluate feature performance, identify opportunities, maintain consistent business logic, and present actionable recommendations that support data-driven decisions.

Partners with India business leaders on workforce planning, organizational design, compensation, employee relations, performance management, talent development, and retention. Owns India-specific labor-law compliance, investigations, policy interpretation, background-verification exceptions, onboarding, offboarding, and HR process improvements while collaborating with Payroll, Compliance, Talent Acquisition, Total Rewards, and legal counsel.

Lead the annuities sales division, build teams, develop operational processes, and influence strategy while meeting revenue targets.

The Director of Product Design at Ethos will lead design for the core business, mentor a design team, and collaborate cross-functionally to create intuitive user experiences that drive conversion and retention.

Own go-to-market strategy, positioning, messaging, and cross-channel creative investment for Ethos’s consumer insurance product portfolio. Partner with product, brand, creative, and performance marketing teams to develop briefs, analyze creative performance, allocate investment, define KPIs, and drive measurable growth. Build AI-enabled workflows that combine creative judgment with performance data, while owning Brand & Creative OKRs and aligning teams around business outcomes.

Leads teams responsible for building, testing, monitoring, and safeguarding AI-powered customer support bots. Reviews bot builds and deployments against ERDs and PRDs, owns UAT and regression-testing processes, monitors performance metrics, escalates quality issues, and partners with the CX AI Product Manager to align delivery with roadmap priorities. The role combines people management, hands-on technical evaluation, quality control, process development, and cross-functional issue resolution.

Lead strategy, execution, and performance management for paid digital channels (Paid Social, Search, Affiliates). Own budgets, tooling, and channel testing; analyze performance, optimize toward KPIs, partner with Creative, Analytics, MarTech, AdTech and external partners, and scale data-driven acquisition tactics.

The Senior Software Engineer, Test role focuses on quality assurance through automation testing, collaborating with teams to ensure robust product releases, and designing risk-based test plans to enhance developer productivity.

The Creative Director will lead paid social creative strategy and execution across various platforms, drive UGC and influencer partnerships, and develop a high-performing creative team.

Create clear, trustworthy content and messaging across Ethos’s consumer life insurance purchase journey. Responsibilities include writing product copy, shaping narratives, developing content standards, partnering with Product, Design, Research, and Analytics, using AI tools, conducting customer research, and testing content through analytics, A/B testing, and usability research. The role is hands-on and contributes to content design practices, regulatory clarity, and measurable business outcomes.

Leads insurance customer operations across policy servicing, process optimization, audit readiness, technical issue triage, and regulatory compliance. Partners with Product, Engineering, Compliance, CX, and carrier teams to improve workflows, resolve incidents, support product launches, and maintain operational controls. Manages and mentors operations staff, builds performance dashboards, drives quality initiatives, and oversees cross-functional projects and compliance-sensitive processes.

Leads and scales a remote inside sales team for life insurance, owning revenue targets, sales execution, coaching, hiring, licensing and operational processes. Manages the full sales funnel, develops playbooks and performance metrics, improves close rates, and partners with Product, Marketing, and Engineering. Uses customer insights, unit economics, forecasting, CRM data, and telephony systems to improve lead quality, scripts, quoting, applications, servicing, and policy administration.

Own escalated customer and internal support cases from triage through resolution. Diagnose root causes using backend systems and tools such as Salesforce, Datadog, and Amplitude; communicate clearly with stakeholders and customers; meet service-level goals; identify recurring issues; and improve the internal knowledge base. The role involves troubleshooting unfamiliar systems, occasional phone-based customer support, and close collaboration with engineering and product teams when deeper investigation is needed.

Drive B2C revenue operations by maintaining data quality and SOPs, optimizing Salesforce and sales processes, creating reports/dashboards and analyses, supporting exec and GTM teams, and managing the sales systems stack and funnel.

Lead mortality analytics and actuarial modeling for product development, improve product competitiveness, and ensure financial integrity at Ethos.