Jobs at Ethos

Lead post-lead re-engagement for Annuities by designing multi-channel campaigns, lifecycle automation, experiments, and self-serve tools to increase retention and LTV while reducing agent workload. Build triggered messaging, agent-personalized follow-up tooling, and interactive client tools; partner with Data, PM, and ops to segment users and optimize performance via A/B testing and SQL-driven analysis.

Manage high volumes of policy servicing requests, maintain accurate policy records, collaborate across CX, Sales, Underwriting and Product/Engineering to resolve escalations, meet production and quality goals, identify process improvements, and support testing and QA of internal tools.

Handle inbound customer and agent inquiries across phone, email, chat, and SMS; maintain policy records in Salesforce; resolve policy, billing, and compensation questions; escalate complex cases cross-functionally; meet production and quality goals while proposing process improvements.

As an Annuity Sales Representative, you will guide customers through the annuity buying process, educate them on products, and manage applications while providing excellent customer service.

The Director of Product Analytics leads the product analytics strategy, develops a team of analysts, drives insights for product decisions, and oversees experimentation across products to enhance growth outcomes.

Lead product design for Ethos's core conversion funnel from landing to policy management. Manage and grow a small product design team, collaborate cross-functionally, raise design practice standards (design systems, accessibility, experimentation), and deliver intuitive, conversion-focused experiences informed by research and data.

Manage and grow enterprise life-insurance distribution accounts post-sale. Drive sales planning, adoption, and growth; monitor account performance with data; lead onboarding, integrations, enablement and co-marketing; cultivate agent relationships; represent partner needs to product and internal teams. Travel ~5 days/month.

Lead organic social strategy for Ethos and a new brand across LinkedIn, Meta, TikTok, YouTube and emerging channels. Create, edit, publish, and repurpose short- and long-form content; build AI-powered workflows; manage UGC and influencer partnerships; monitor KPIs; engage community; collaborate with paid and creative teams; and appear on camera as needed.

Own build, QA, and launch of email and SMS lifecycle journeys in Iterable; manage deliverability, domain/IP reputation, webhook and third-party integrations; ensure compliance with CAN-SPAM and TCPA; build monitoring and automation, run experiments, and coordinate cross-functional launches with Product, Engineering, Analytics, and Compliance.

The Director of Revenue Operations will lead B2C operations, driving revenue growth while managing a team and optimizing Salesforce workflows.

As a Salesforce Administrator at Ethos, you will design and maintain Flows, manage data integrity, troubleshoot issues, and support complex Salesforce operations.

Own strategy and execution for Ethos's Underwriting Engine—rules infrastructure, knowledge graph, and workbench tooling. Align roadmap with Actuarial, Underwriting, Finance, and leadership; drive AI/ML adoption for underwriting; ensure accurate, fair, and fast automated decisions. Individual-contributor role focused on deep technical-product problem solving and stakeholder influence.

Lead product strategy and roadmap for the Underwriting Engine (rules infrastructure, knowledge graph, and internal workbench). Manage a small PM team, align stakeholders (Actuarial, Underwriting, Finance, senior leadership), and drive AI/ML innovation to improve underwriting accuracy, speed, and fairness while delivering business and partner outcomes.

Partner with product teams to define success metrics, instrument tracking, build dashboards, run A/B tests, analyze large datasets for fraud/risk/pricing, and translate insights into actionable recommendations for stakeholders and senior leadership.

Lead design strategy and execution for Partnerships, building zero-to-one and iterative consumer-facing products. Set UX vision, manage stakeholders, drive product development processes, mentor designers (Principal), and measure business impact while adopting AI-augmented product workflows.

The Client Operations Specialist manages inbound client support, resolving complex policy servicing inquiries, improving processes, and collaborating across teams to enhance customer experiences.

Serve as primary inbound contact for customer policy servicing: answer coverage and billing questions, maintain accurate records in Salesforce, update policy data, escalate complex cases cross-functionally, meet production and quality goals, and identify process improvements while ensuring regulatory compliance and excellent customer experience.

Lead the annuities sales division, build teams, develop operational processes, and influence strategy while meeting revenue targets.

Lead and manage a fully remote team of Life Insurance Agents, focusing on coaching, performance improvement, and achieving sales targets in a fast-paced environment.

The Director of Product Design at Ethos will lead design for the core business, mentor a design team, and collaborate cross-functionally to create intuitive user experiences that drive conversion and retention.