Teams at Ethos

Investigate and triage technical and product issues using backend tools and data platforms. Partner with product managers, engineers, and customer-facing teams to prioritize bugs, quantify impact, communicate resolutions, and improve customer experience. Advocate for customer needs during feature development and launches while surfacing behavioral insights, coordinating stakeholders, and strengthening product feedback loops.

Manage global HRIS operations and roadmap, configure and improve HR systems and processes, lead complex implementations and integrations, resolve high-complexity issues, support enterprise HR programs, maintain documentation and reporting standards, and mentor HRIS analysts. The role partners with HR, IT, vendors, and business stakeholders to improve data accuracy, security, automation, and employee experience.

Leads cross-functional technical programs from planning through launch, including carrier integrations, partner launches, internal tooling, and platform improvements. Partners with Engineering, Product, Data, Operations, and external stakeholders to establish milestones, manage risks and dependencies, communicate program health, make technical tradeoffs, and improve execution through retrospectives and success metrics.