Teams at Ethos

Lead end-to-end CX analytics for operations: define metrics, instrument data, build dashboards and models (AHT, CSAT, productivity, repeat/bounce rates), deliver insights to leadership, author data requirements, quantify process inefficiencies, partner on headcount and cost modeling, use AI tools to automate reporting, and maintain scalable analytical frameworks.

The Corporate Finance Manager will scale the finance function, manage budgeting processes, develop financial metrics, and support strategic initiatives. The role requires extensive financial modeling and collaboration across teams for decision-making.

The Senior Marketing Operations Manager will oversee CRM campaign execution, focusing on email and SMS. Responsibilities include managing automated campaigns, data analysis, audience segmentation, and improving marketing processes and tooling.