Teams at EPOS

Serves as the first contact for prospective merchant clients, handles inquiries, schedules sales appointments, identifies leads, maintains accurate client records, and coordinates with cross-functional teams. The role supports sales development, resolves merchant issues, and promotes a positive customer experience. Candidates need at least two years of relevant experience, strong communication and problem-solving skills, English proficiency, and eligibility to work in Malaysia. POS, payments, SME, and Mandarin experience are advantageous.

Owns the development and continuous improvement of hardware-enabled products and supporting digital platforms. Responsibilities include gathering requirements, coordinating hardware and software integration, managing testing and UAT, supporting pilots and rollouts, prioritizing enhancements, monitoring adoption and performance, resolving product issues, maintaining documentation, and aligning implementations across markets. The role partners with engineering, operations, customer service, sales, and other technical and commercial stakeholders.

The Product Manager will lead digitalisation and data transformation initiatives across merchant operations and internal business platforms. Responsibilities include defining product strategy, converting manual workflows into measurable digital processes, developing dashboards and performance metrics, leading system enhancements, partnering with Engineering and Data teams, improving internal system adoption, and optimizing products through data analysis. The role also supports regional standardization and operational governance.