Jobs at Episcopal Community Services

The Support Services Manager develops and oversees a resident support services program for individuals experiencing homelessness and related challenges. Responsibilities include supervising social services staff, providing clinical supervision, managing schedules and personnel processes, ensuring documentation and contract compliance, monitoring outcomes, managing the program budget, coordinating partner agencies, and supporting resident rent-up and stabilization. The role also requires crisis response, group facilitation, and adherence to organizational policies and safety procedures.

Develops and oversees a supportive services program for residents, supervises social services staff, coordinates partner agencies, and manages staffing, documentation, payroll, budgets, contract compliance, reporting, and service outcomes. Leads rent-up and resident stabilization efforts while providing clinical supervision, crisis response, group facilitation, and adherence to organizational and funder requirements.

Provides IPS-supported employment services to clients, including vocational assessment, job development, job coaching, job readiness, employer outreach, retention support, benefits referrals, and education or training referrals. Builds collaborative relationships with clients, employers, families, and mental health teams; develops individualized employment plans; conducts community-based services at least 65% of the time; provides outreach and timely interventions; and documents services in a client management database.

Provides onsite shelter coordination and direct participant support. Duties include resident intake, program orientation, wellness and safety checks, enforcing shelter rules, maintaining records and shift reports, managing client property, responding to participant needs, encouraging program participation, and referring individuals to case management. The role requires crisis resolution, active listening, confidentiality, collaboration, and adherence to safety and social service procedures.

Lead complex, cross-functional affordable housing and organizational initiatives from planning through implementation. Develop project plans, manage timelines, risks, and stakeholders, prepare executive materials, support policy implementation, escalate specialized issues, and provide remediation for stalled projects while safeguarding confidential information.

Lead development and oversight of the Support Services program, supervise and train staff, provide clinical supervision, manage hiring, scheduling, payroll, personnel documentation, performance evaluations, contract compliance, reporting, and program budget. Ensure accurate paperwork, successful service outcomes, and lead rent-up and resident-stabilization activities. Provide direct, onsite client-facing services and maintain safety, crisis intervention, and documentation standards.

Provide onsite, client-facing case management to residents experiencing homelessness, behavioral health, or substance use challenges. Conduct intakes, develop and implement individualized service plans, perform regular outreach and wellbeing checks, facilitate therapeutic groups, coordinate benefits and community referrals, assist with budgeting and eviction prevention, document services, support discharge planning, and collaborate with property management and multidisciplinary teams. Follow safety and de-escalation procedures and participate in trainings and program events.

Provide onsite, individualized case management and supportive services to formerly homeless adults in permanent supportive housing, including intake assessments, service planning, crisis response, referrals, benefits assistance, budgeting support, group facilitation, documentation, discharge planning, and coordination with property management and community providers.

Provide onsite, client-facing case management for residents experiencing homelessness or behavioral health/substance use challenges: intake assessments, individualized service plans, crisis intervention, benefits enrollment, referrals, group facilitation, documentation, eviction prevention advocacy, discharge planning, and community-building activities while collaborating with multidisciplinary teams and maintaining program compliance.

Provide strategic and hands-on leadership for CHEFS production kitchens, ensuring government and private meals meet nutritional, food-safety, contract, and financial targets. Oversee financial performance, HACCP and facilities compliance across three commercial kitchens, inventory and vendor management, team supervision and development, integration of student training, and growth of catering and social enterprise revenue streams.

Manage full-cycle accounts payable including matching, coding, data entry, check runs, vendor communication, expense report processing, petty cash reconciliation, maintaining AP records, and supporting supervisors with special projects.

Provide onsite, client-facing case management for residents experiencing homelessness or behavioral health/substance-use challenges: conduct intake assessments, create individualized service plans, perform outreach and crisis response, coordinate benefits and referrals, deliver weekly groups and community activities, maintain documentation, assist with discharge planning, collaborate with property management and multidisciplinary teams, and support program development.

Provide onsite case management and supervisory support at a housing site for formerly homeless adults. Maintain a client caseload, perform intakes and assessments, refer to community resources, develop groups and programs, assist with staff supervision and payroll, ensure documentation and data reporting, and serve as acting Support Services Manager as needed.

Lead and manage the Support Services program delivering client-facing social work for residents. Hire, supervise, schedule, and evaluate staff; ensure contract compliance, documentation accuracy, reporting, budget management, and successful resident stabilization during rent-up. Coordinate with partner agencies and provide clinical supervision, crisis intervention oversight, and program development to meet service objectives.

Manage HR compliance and workplace safety by conducting audits, payroll checks, and policy updates; support OSHA/Cal‑OSHA programs, incident tracking, training, and regulatory filings; collaborate with HR and Safety leaders to mitigate risk and ensure legal compliance.

Provide first-tier, in-person technical support for Windows desktops, laptops, tablets, peripherals, VoIP telephony and networked devices; prioritize, resolve, and escalate service requests; manage imaging, deployments, decommissioning, and user account provisioning; assist with documentation, server/storage room organization, and IT projects; provide backup support to the Systems Administrator.

Provide direct, in-person case management for ~35 participants: assess needs, develop and implement Individual Service Plans (housing-focused), connect clients to housing, health, behavioral health, and support services, document services in electronic systems, track progress, assist with program exits, and ensure compliance with agency and funder regulations while using trauma-informed, harm-reduction approaches.

Coordinate and monitor HR compliance and workplace safety programs, conduct internal and payroll audits, maintain OSHA/IIPP/WVPP/ERP documentation, support incident investigations and regulatory filings, train staff on safety and de-escalation, and report compliance metrics to HR leadership.

Provide onsite, client-facing case management for ~35 participants: assess needs, develop and implement Individual Service Plans (housing-focused), link to housing/health/employment/legal resources, document services in electronic records, support planned exits, and maintain compliance with agency and funder regulations.

Provide onsite, client-facing shelter support including resident intake, safety and facility inspections, recordkeeping, phone coverage, participant orientation, de-escalation and crisis response, maintenance requests, property handling, group facilitation, and acting as decision-maker in supervisor absence.