Jobs at EOS

Provides technical support for EOS industrial 3D printing equipment, assisting customers and Field Service Engineers with troubleshooting, escalations, machine upgrades, service documentation, and training. The role analyzes service cases, identifies recurring issues, creates self-help resources, coordinates technician dispatch, and shares technical knowledge across the organization. Customer-site travel may be required. Experience with industrial equipment, electrical engineering technology, additive manufacturing software, industrial lasers, and motion systems is valuable.

Process domestic and international systems and accessories orders from purchase order through invoicing. Review contracts and sales documentation, coordinate shipping and export controls, manage payment terms and milestone invoices, monitor inventory, reconcile month-end records, maintain customer relationships, prepare KPI reports, and develop standard operating procedures. The role also supports special projects and requires collaboration with sales, distributors, customers, and logistics partners.

Leads strategic AI initiatives from opportunity identification through production deployment and optimization. Bridges business and technical teams, mentors project teams, scales LLM, generative AI, and agentic AI capabilities, and supports AI governance, responsible AI, data strategy, security, privacy, and compliance. The role also promotes AI literacy and adoption across business units while ensuring scalable, reliable data and AI infrastructure.

Identify and qualify sales opportunities for EOS additive manufacturing technologies through phone, email, LinkedIn, and other outreach. Research accounts, engage stakeholders, communicate product value, address objections, track activity in Salesforce, and collaborate with Area Sales Managers to build pipeline. The role includes shadowing sales managers and developing skills for progression into an Area Sales Manager position.

Generates and qualifies inbound and outbound sales opportunities for EOS additive manufacturing products through phone, email, LinkedIn, and social outreach. Researches accounts, identifies stakeholders, communicates product value, handles objections, tracks activity in Salesforce, and collaborates with Area Sales Managers to build pipeline. The role includes shadowing sales managers and developing toward an Area Sales Manager position.

Provides technical support and field service for EOS industrial 3D printing systems across Japan. Responsibilities include troubleshooting mechanical, electrical, and software issues; installation, commissioning, maintenance, and repairs; distributor enablement; escalation management; root cause analysis; customer consultation; service documentation; and continuous improvement. The role coordinates with global engineering teams, supports system uptime and customer satisfaction, and requires Japanese and English communication plus travel within Japan.

Develop, customize, and maintain ServiceNow solutions, applications, workflows, automations, integrations, and user interfaces. Manage Software Asset Management and CMDB governance, data quality, and service mapping. Ensure platform security, stability, performance, scalability, and upgrade readiness through testing and optimization. Collaborate with business and IT stakeholders to deliver scalable solutions and improve processes according to ITIL best practices.

Drive business development for EOS and Additive Minds in Taiwan by identifying markets, analyzing opportunities, managing advisors, enabling customers, acquiring projects, developing partnerships, and building industry thought leadership. Collaborate with sales, engineering, and channel partners to create customer roadmaps, case studies, workshops, and scalable growth tools. The role requires additive manufacturing knowledge, technical communication skills, bilingual Taiwanese and English fluency, and approximately 10% regional and global travel.

Lead UX and usability requirements for industrial 3D printing systems, hardware, workflows, and operator safety. Conduct customer research, translate insights into validated and manufacturable solutions, and embed ergonomics, accessibility, and regulatory requirements throughout product development. Collaborate with mechanical, electrical, and software engineering teams, influence stage-gate decisions, track UX risks, and help establish consistent UX standards across machines, environments, and training touchpoints.