Teams at EOS

Provides technical support for EOS industrial 3D printing equipment, assisting customers and Field Service Engineers with troubleshooting, escalations, machine upgrades, service documentation, and training. The role analyzes service cases, identifies recurring issues, creates self-help resources, coordinates technician dispatch, and shares technical knowledge across the organization. Customer-site travel may be required. Experience with industrial equipment, electrical engineering technology, additive manufacturing software, industrial lasers, and motion systems is valuable.

Process domestic and international systems and accessories orders from purchase order through invoicing. Review contracts and sales documentation, coordinate shipping and export controls, manage payment terms and milestone invoices, monitor inventory, reconcile month-end records, maintain customer relationships, prepare KPI reports, and develop standard operating procedures. The role also supports special projects and requires collaboration with sales, distributors, customers, and logistics partners.

Leads strategic AI initiatives from opportunity identification through production deployment and optimization. Bridges business and technical teams, mentors project teams, scales LLM, generative AI, and agentic AI capabilities, and supports AI governance, responsible AI, data strategy, security, privacy, and compliance. The role also promotes AI literacy and adoption across business units while ensuring scalable, reliable data and AI infrastructure.