Teams at Envoy

Provide advanced technical customer support for Envoy's workplace management platform via email/chat/phone. Troubleshoot software and hardware (mobile devices, iPads, printers), manage cases in JIRA, escalate product issues to engineering, document knowledge base content, identify trends, and participate in an on-call rotation. Collaborate cross-functionally to ensure timely resolutions and improve support processes.

Handle high-volume inbound leads via chat, email, and phone; qualify prospects, create clean handoffs to Account Executives, build product knowledge, and collaborate with Marketing, Sales, and Success to support pipeline growth and team processes.

The Account Executive will drive software growth in SMB segment, manage the full sales cycle, and collaborate across teams to ensure customer success while meeting quarterly quotas.