Envoy protects the places the world relies on most by unifying people, spaces, and communications in one secure, integrated workplace management platform and ecosystem. More than 16,000 workplaces around the world trust Envoy to run secure, compliant, and connected operations across every location.
From manufacturing sites and data centers to pharmaceutical labs, healthcare facilities, and corporate headquarters, Envoy makes safety, security and associated regulatory compliance something our customers can be proud of. The industry is littered with box-checking and arcane manual processes as the standard and we see our role as the company to bring experience, efficiency and simplicity everywhere. Great experiences bring great security – it's a requirement. We hope this problem space excites you and we hope you're ready to come sweat the details with us – we have a lot of customers counting on us! And it certainly won't be easy.
Learn more at envoy.com
About the RoleAt Envoy, we’re passionate about helping our customers succeed at scale. As a Customer Success Manager on the Scale Team, you’ll play a key role in driving adoption, engagement, and retention across a high-volume portfolio of long-tail and strategic-growth accounts.
This role is ideal for someone who thrives in a data-driven, fast-paced environment, and is motivated by the opportunity to have a broad impact through both direct customer relationships and digital engagement strategies. You’ll collaborate closely with teams across Sales, Marketing, Support, Product, and Data—while building strong connections with our customers.
This is a hybrid position that requires 4 days a week (Monday - Thursday) in our Denver, CO offices.
Manage a Book of Business: Own a portfolio of hundreds of customers, prioritized based on health, ARR, lifecycle stage, and expansion potential.
Drive Adoption and Retention: Engage customers through a mix of one-to-one, one-to-few, and one-to-many strategies to drive meaningful product adoption, maximize feature utilization, and reduce churn risk.
Unlock Expansion Opportunities: Surface and nurture expansion potential within your accounts. Collaborate with Sales to build a strong pipeline and convert opportunities into revenue growth.
Leverage Data to Prioritize: Monitor customer health, product usage, engagement signals, and renewal timelines to deliver timely, personalized touchpoints and interventions.
Build Repeatable Programs: Partner with Marketing, Product, and Ops to create scaled campaigns that educate and guide customers through their lifecycle.
Deliver Strategic Touchpoints: Host 1:many workshops, office hours, and lifecycle check-ins for all customers. Engage directly with strategic customers when the business case supports 1:1 outreach.
Surface Insights and Feedback: Serve as the voice of the customer by escalating feature requests and product gaps that impact retention at scale.
Partner Cross-Functionally: Serve as a customer advocate to the rest of the organization, work with Sales, Support, Implementation, and Product to align around customer goals and deliver a cohesive experience.
Entrepreneurial and resourceful with a go-getter mindset
Naturally empathetic and data-driven in your approach
Ahead of industry trends and methodologies, and constantly looking to better your game through new technologies and learnings
Highly organized and able to manage multiple accounts and priorities
Based in or willing to work in our Denver, CO office with a 4-day a week in-office policy
3+ years of experience in a customer success or account management role.
Proven ability to manage a large book of business and an analytical mindset. You’re comfortable drawing insights from data to evaluate customer performance, make decisions, and prioritize effectively.
A strong track record of driving customer adoption and identifying upsell opportunities.
Demonstrated ability to quickly learn new concepts and a strong desire to continuously grow into a product expert.
Strong written and verbal communication skills, including experience with 1:many communication at scale.
Proficiency with CRM and communication tools like Salesforce, Outreach, Mixmax, Gainsight, Vitally.
90/10 Base/Variable Structure: Competitive salary with 90% base pay and 10% performance-based variable compensation
Incentive Focus Areas: Variable compensation is tied to Net Revenue Retention (NRR) and product utilization, rewarding impact on customer growth and engagement
A high degree of trust in your ideas and execution
An opportunity to partner and collaborate with other talented people
An inclusive community where you feel welcomed and cared for as a person
The ability to make an immediate impact helping customers create a great workplace experience
Support for your personal and professional growth
By applying for this position, you acknowledge that you have fully read and understand the job requirements and received the Envoy Privacy Notice for applicants, which is linked here. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law.
Skills Required
- 3+ years of experience in customer success or account management
- Experience managing a large book of business
- Analytical mindset with ability to evaluate customer performance, make decisions, and prioritize using data
- Track record of driving customer adoption and identifying upsell opportunities
- Ability to quickly learn new concepts and develop product expertise
- Strong written and verbal communication skills, including one-to-many communication at scale
- Proficiency with CRM and communication tools such as Salesforce, Outreach, Mixmax, Gainsight, or Vitally
- Based in or willing to work in the Denver, Colorado office four days per week
Envoy Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Envoy and has not been reviewed or approved by Envoy.
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Healthcare Strength — Health coverage is described as fully paid for employees (and broadly covered for dependents), with dental, vision, and mental‑health resources included. This comprehensive coverage is presented as a standout element of the package.
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Parental & Family Support — Paid parental leave is provided alongside family supports such as Care.com access, subsidized backup care, fertility benefits, and a return‑to‑work program. These offerings indicate meaningful support for caregivers.
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Leave & Time Off Breadth — Flexible/unlimited PTO is offered, with a paid sabbatical available after longer tenure. Policies in this area are positioned as competitive for a mid‑size tech employer.
Envoy Insights
What We Do
Envoy’s workplace platform has redefined how companies welcome visitors, improve the onsite experience, book desks, and meeting rooms, manage deliveries, and access accurate and unified workplace data in 16,000 locations around the globe by designing products that solve common workplace problems. Envoy provides a simple way to manage your complex safety, security, and compliance needs across all your workplace locations—wherever you need to bring people together. Rely on smart, automated solutions to common workplace problems, like freeing up unused space and eliminating repetitive tasks. Not only does this allow you to make the most efficient use of your space and resources, it frees up your team’s time to focus on the work that matters. With Envoy’s intuitive technology that employees actually enjoy using, you can create a great workplace experience that fosters community and togetherness by making it easy for teams to coordinate working onsite. Unlike companies that offer disconnected workplace solutions and disparate (and often imprecise) data sources, Envoy’s platform provides accurate, comprehensive, and unified workplace data so you can make informed business decisions. Envoy’s integrated solutions pull data from multiple sources to ensure that you always have the most accurate data available. For more information, visit Envoy.com.
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