Teams at Entrust

Provides pre-sales consulting, solution architecture, demonstrations, proof-of-concept development, technical proposals, training, deployment support, troubleshooting, and customer consultation for digital security solutions. Partners with sales teams across Germany, the Netherlands, Switzerland, and Eastern France, documents opportunities in Salesforce, gathers market intelligence, and supports customer evaluations and implementations. Requires native-level German, fluent English, enterprise security experience, and regular regional travel.

Manage customer escalations from triage through resolution, coordinating Sales, Product, Engineering, Support, and Customer Success. Lead cross-functional meetings, communicate critical issues to business leaders, meet SLAs, prioritize work using data and commercial impact, influence product roadmaps, and improve escalation processes. The role requires strong project management, technical understanding of APIs and web applications, analytical ability, organization, empathy, and effective stakeholder communication.

Prospect commercial and enterprise accounts across North and South America through outbound calls, emails, LinkedIn, and account research. Qualify prospects, overcome objections, schedule meetings, and build pipelines for Account Executives. Research target accounts using CRM, intent data, social networking, and sales intelligence tools while developing expertise in KYC and identity verification solutions.