Jobs at Entech Computer Services LLC

Lead technical onboarding, upboarding, and offboarding for client-partners. Perform technical discovery, document environments, deploy standards and security solutions, coordinate cross-functional teams, support migrations, and transfer knowledge to ensure operational readiness and standardized transitions.

Serve as strategic liaison and trusted advisor to partners, driving satisfaction, retention, and growth. Deliver IT roadmaps, budgets, renewals, and consultative IT strategy. Manage pipeline, service requests via ConnectWise, identify upsell opportunities, coordinate with internal teams, and maintain proactive partner communication and expectations.

Provide Tier 1/2 reactive and proactive IT support for MSP clients: troubleshoot Windows desktops/servers, Microsoft 365/Azure, networking, VPNs, printers, backups and alerts; manage ticket queue, communicate with customers, escalate when needed.

Configure, stage, deploy, repair, and support desktops, laptops, printers, and network equipment for MSP partners. Manage inventory and asset tracking, document work in ConnectWise, perform onsite deployments and basic network troubleshooting, and maintain an organized depot.

Provide Tier 1 and Tier 2 support for end users and infrastructure: troubleshoot Windows desktops/servers, Microsoft 365/Azure, VPNs, networking, printers and backups; manage ticket queues, communicate with customers, escalate when needed, and document work.

Support Engineers provide Tier 1 and Tier 2 technical support for users, handling service requests for Windows systems, Microsoft services, and hardware issues, ensuring customer satisfaction.

Support Engineers provide technical assistance for tier 1 and tier 2 service requests, troubleshooting various hardware and software issues and managing ticket queues.