Teams at Entain plc

Provide proactive and reactive customer support through voice, email, and live chat. Resolve enquiries at first contact where possible, escalate complex issues, communicate investigation outcomes, maintain current product and support knowledge, and identify issues affecting customer experience.

Own and deliver integrated marketing campaigns across CRM, on-site, retail, digital, and ATL channels. Manage creative briefs, coordinate internal teams and agencies, oversee asset production, track timelines and workflows, mitigate risks, and maintain brand consistency. The role balances high-volume business-as-usual activity with major campaign launches while focusing on customer journeys, engagement, quality, and performance.

Monitor and manually manage sportsbook event creation, live scheduling, results processing, bet settlement, and content accuracy across web, mobile, and retail channels. Investigate operational issues with Trading, Risk, and IT teams, and support Customer Service with sports event, settlement, and refund inquiries. The role requires strong sports knowledge, attention to detail, organization, collaboration, and French/English or Dutch/English language proficiency.