Teams at ENT Specialty Partners

Handles insurance eligibility and benefits verification, surgical authorizations, pre-certifications, referrals, and payer follow-up. Reviews medical policies and records, interprets coding and reimbursement requirements, calculates patient financial responsibility, documents authorization activity, and resolves denials or complex payer issues. Collaborates with clinical and revenue cycle teams, supports peer-to-peer reviews, responds to patient inquiries, and maintains compliance while managing a high-volume workload remotely.

Greet and check in patients, manage multi-line phones and scheduling, verify ID/insurance, collect payments, maintain patient records and a clean reception area, and support daily front-desk operations.

Serve as the clinics first point of contact: greet and check in patients, manage phone lines and scheduling, verify insurance/IDs, collect payments, maintain patient records and a tidy reception area, and support front desk operations.