Teams at EMSAR - Equipment Management Service and Repair

Provides technical and product support to field service teams, customers, clients, and distributors for medical device services. Responsibilities include answering support calls, triaging service requests, researching solutions, processing parts orders, reviewing work orders, maintaining product knowledge, updating CRM/CMMS records, and coordinating service, maintenance, calibration, repair, scheduling, and logistics activities.

Performs preventive maintenance, troubleshooting, calibration, installation, and repair of medical and biomedical equipment. Uses diagnostic and test equipment to service electronic, pneumatic, hydraulic, and mechanical systems. Manages service work orders, documentation, customer communications, and contractual commitments independently. The role requires occasional nationwide travel, physical equipment handling, and strong technical and organizational skills.

Manage accounts receivable processes, respond to vendors and internal managers, research account information, contact customers regarding outstanding payments, arrange payment plans, record collections, update account details, and prepare financial reports or balance sheets as needed. The role also requires accurate data entry, accounting software knowledge, organizational skills, and proficiency with Microsoft Office and Excel.