Teams at Employee Retention Benefits, Inc.

Provide remote end-user support and administration for Microsoft 365 and endpoints. Manage user lifecycle, licenses, Intune, Defender, MFA/Conditional Access, DLP, troubleshooting across Windows and macOS, and maintain IT documentation and processes.

Serve as primary client contact for inquiries, onboarding, billing, and churn intervention. Maintain CRM hygiene, execute structured outreach and EOD reports, coordinate with carriers and internal teams, document interactions, and optimize SOPs to preserve retention and streamline operations.

Hire, build, lead, and scale a sales team of insurance agents within a provided system. Manage performance, schedules, and team production; earn base salary plus uncapped override income. Use company-provided AI CRM, appointment leads, and back-office support to grow revenue.