Jobs at Embrace Software Inc.

Provides first-level remote support for Aurora Document software through phone, email, and web channels. Troubleshoots application and service issues, manages cases through resolution, documents problems, escalates complex issues, monitors support queues, and maintains product knowledge. The role may assist with hardware performance monitoring, knowledge sharing, and customer installations or training at financial institutions.

Leads architecture and hands-on development of a next-generation online banking platform using .NET and C#. Responsibilities include system design, production coding, team mentorship, full-stack development, AI/LLM integration, cloud infrastructure, CI/CD, real-time services, security, compliance, and rapid product delivery. The role partners with financial institutions and internal technology groups to build secure, scalable solutions for regulated banking environments.

Quality Assurance Engineer responsible for manual and automated testing across web applications, REST APIs, and Windows desktop software. Duties include creating test plans and cases, performing functional, regression, integration, and exploratory testing, developing automation, reviewing requirements, managing defects, validating fixes, conducting release readiness checks, and communicating quality metrics. The role also improves QA processes and documentation across concurrent software development projects.

Oversees finance and accounting operations, including general ledger, accounts payable and receivable, reconciliations, reporting, tax compliance, audits, internal controls, and financial analysis. Supports acquisition due diligence and business integration, develops strategies for cash flow and profitability, and provides insights to senior leadership. The role also manages and mentors finance staff and collaborates with cross-functional teams in a remote environment.

Supports full-cycle recruitment, talent market intelligence, employee engagement, talent management, performance processes, learning and development, and workplace concerns across global portfolio companies. Partners with hiring managers on workforce planning, sourcing, interviewing, hiring decisions, engagement initiatives, retention risks, and employee development across the US, Canada, and India.

Conduct financial analysis, valuation, due diligence, risk assessment, and post-acquisition analysis for software-focused M&A transactions. Evaluate SaaS metrics, customer cohorts, P&L, balance sheets, working capital, and accounting data; build pro forma statements and financial models; support integration and investor reporting; and supervise analysts while collaborating with executives and cross-functional teams.

Own the government pursuit pipeline by identifying and qualifying SLED and federal opportunities well before RFP release. Build a rolling calendar, score opportunities, map stakeholders and incumbency advantages, recommend bid/no-bid decisions, and provide AEs with a ranked shortlist of winnable pursuits. Establish qualification criteria from win/loss analysis, maintain accurate pipeline data, support opportunity shaping, and protect win rates as bid volume grows.

Develop and maintain scalable, secure .NET and Angular web applications for a career and college planning SaaS platform. Collaborate with product managers, QA, and stakeholders to translate requirements into technical solutions, troubleshoot complex issues, optimize performance, and adopt relevant technologies. The role requires full-stack expertise across Angular, C#, ASP.NET, MVC, REST APIs, .NET Core, and SQL, along with strong communication and ownership in a remote environment.

Owns the customer lifecycle for IoT deployments, including pre-sales discovery, solution design, demos, implementation, hardware configuration, API and MQTT integrations, troubleshooting, training, and post-launch technical account support. The role translates operational needs into documented solutions, analyzes deployment data, manages customer handoffs, collaborates with engineering, and supports account growth. Travel of up to 50% is required.

Creates and optimizes content across websites, blogs, landing pages, case studies, whitepapers, and newsletters. Conducts keyword research, applies on-page SEO, monitors organic performance, and recommends improvements. Translates complex software and technology concepts for varied audiences, manages multiple brands and content calendars, collaborates with stakeholders, and edits content for quality, consistency, and accuracy.

Conduct market research and lead generation for M&A targets across sectors, regions, and financial profiles. Analyze market trends, competitive landscapes, TAM/SAM/SOM, regulatory changes, and competitor M&A activity. Manage Salesforce data, reports, dashboards, workflows, and enrichment processes. Evaluate sourcing tools, support portfolio lead generation, and present pipeline and market intelligence reports to investment managers.

Develop and architect scalable cloud-based software for an IoT asset-tracking platform. Responsibilities include translating business requirements into technical designs, leading complex feature development, mentoring engineers, conducting code reviews, promoting engineering best practices, evaluating distributed-system trade-offs, and collaborating with product, operations, and customer success teams.

Operate and improve Azure-hosted SaaS infrastructure across multiple environments. Responsibilities include Terraform-based provisioning, GitHub Actions CI/CD, monitoring and observability, AI service operations, incident response, security and identity management, database, storage and messaging operations, cost optimization, disaster recovery, and operational documentation. The role partners with engineering teams to ensure reliable, secure, scalable, and cost-efficient production systems.

Owns the health, performance, security, recovery, and lifecycle of SQL Server databases across production, staging, and development environments. Responsibilities include backup and restore validation, high-severity incident response, performance and index tuning, capacity planning, schema change management, environment provisioning, automation, and HIPAA compliance. The role supports customer-hosted, hybrid, and cloud environments while partnering with architecture, development, Support, and IT teams.

Lead hands-on architecture and development for a cloud-based IoT asset-tracking platform. Design scalable distributed systems, APIs, data models, and platform components; resolve complex performance and reliability challenges; and champion testing, CI/CD, observability, and security practices. Lead an agile engineering team, manage delivery, mentor and hire engineers, collaborate with Product and Operations, and drive adoption of AI development tools and AI/ML capabilities.

Source and qualify software acquisition opportunities for Embrace by identifying target markets, contacting CEOs, founders, owners, advisors, and investment professionals, and managing relationships throughout the acquisition funnel. The role owns Salesforce CRM processes, establishes business development KPIs, sets activity targets, develops sourcing strategies, coaches other business development resources, and collaborates with M&A leadership to evaluate opportunities.

Sources software acquisition opportunities by identifying target companies, contacting owners and executives, building relationships with M&A professionals, managing Salesforce accounts, qualifying opportunities, setting business development targets, and meeting sourcing KPIs. The role also supports market analysis, develops outreach strategies, and coaches other business development resources.