Jobs at Embrace Software Inc.

Own the health, performance, security, and lifecycle of SQL Server databases across production, staging, development, customer-hosted, hybrid, and cloud environments. Responsibilities include backup and recovery, high-severity incident response, performance and index tuning, capacity planning, schema change management, environment provisioning, HIPAA-related security practices, documentation, and automation. Collaborate with architects, developers, Support, IT, and customers while supporting the transition from on-premises installations to a multi-tenant SaaS platform.

Own a territory of government and commercial accounts, carrying a quota and driving new-logo and expansion sales. Generate pipeline through outbound prospecting, qualify opportunities, conduct executive presentations, develop proposals, negotiate, and close enterprise software deals. Grow existing accounts through upselling and cross-selling. The role requires significant experience selling document, content, or data-capture software to state and local government clients, a strong quota-attainment record, and 25%–40% travel.

Own post-sale relationships for enterprise and mid-market accounts, supporting IoT hardware deployments, onboarding, configuration, troubleshooting, product adoption, QBRs, renewals, and expansion. Coordinate with Solutions Engineering, Support, Product, and Engineering to resolve issues, track account health, deliver training, maintain CRM data, and communicate customer feedback. Success is measured through time-to-value, retention, customer satisfaction, SLA performance, and expansion pipeline.

Leads centralized security, risk, and compliance across portfolio companies. Owns SOC 2 and ISO 27001 programs, risk assessments, audits, vendor reviews, customer security requirements, vulnerability remediation, and security controls. Provides hands-on cloud, application, infrastructure, and tool leadership across AWS/Azure environments, while mentoring security and engineering teams. Supports regulated-sector requirements including FERPA, HECVAT, GovRAMP/StateRAMP, and NIST standards.

Own production uptime, infrastructure operations, backups, disaster recovery, monitoring, incident response, patching, security hardening, and operational reliability. Administer Windows Server, SQL Server, hosted infrastructure, Apache, Tomcat, cloud platforms, networking, certificates, and access controls. Evaluate architecture, capacity, lifecycle, resilience, modernization, and cost optimization across private and public clouds. Automate operational tasks with PowerShell, maintain runbooks and audit evidence, manage vendors, and participate in on-call support and scheduled maintenance.

Own commercial contracting across a software portfolio, including contract review, negotiation, approvals, execution, obligation tracking, and renewals. Negotiate SaaS, software license, vendor, customer, MSA, SOW, NDA, and amendment agreements. Support acquisition diligence, establish contracting processes and templates, maintain corporate records, and use AI and automation for legal operations while protecting confidential information.

Own the full B2B sales cycle for EdTech solutions, from outbound prospecting and discovery through demonstrations, proposals, negotiations, and closing. Build relationships with K-12, state, and higher education decision-makers; manage pipeline and forecasts; coordinate RFP responses; and ensure smooth handoffs to implementation and client success teams. The role requires occasional travel for conferences and customer meetings.

Develop and execute database migration and integration solutions across relational and legacy systems. Analyze schemas, map source data to target databases, build SQL and Python ETL transformations, validate data quality, reconcile migrations, troubleshoot failures, and optimize large-scale processes. Use AI-assisted development tools responsibly to accelerate coding and documentation. Collaborate with implementation and engineering teams while maintaining reusable scripts, documentation, and reliable migration workflows.

Own EPOWERdoc’s quality engineering strategy, architect automation frameworks, and build UI, API, performance, accessibility, security, and AI evaluation testing. Lead Playwright-based automation, CI/CD integration, exploratory testing, defect management, and quality metrics. Develop synthetic test data and guardrails for AI accuracy, safety, bias, prompt injection, and PHI protection. Partner with engineering, product, design, and clinical experts in an agile remote environment while ensuring HIPAA-aligned testing practices.

Develop and maintain legacy VB.NET ERP and modern SaaS applications using C#, .NET, Angular, and SQL Server. Build RESTful APIs and integrations, optimize database performance, troubleshoot production issues, modernize legacy functionality, and use AI coding agents for development, refactoring, testing, and debugging. Collaborate remotely with product, development, and QA teams while ensuring code quality, security, performance, and maintainability.

Provides first-level remote support for Aurora Document software through phone, email, and web channels. Troubleshoots application and service issues, manages cases through resolution, documents problems, escalates complex issues, monitors support queues, and maintains product knowledge. The role may assist with hardware performance monitoring, knowledge sharing, and customer installations or training at financial institutions.

Leads architecture and hands-on development of a next-generation online banking platform using .NET and C#. Responsibilities include system design, production coding, team mentorship, full-stack development, AI/LLM integration, cloud infrastructure, CI/CD, real-time services, security, compliance, and rapid product delivery. The role partners with financial institutions and internal technology groups to build secure, scalable solutions for regulated banking environments.

Quality Assurance Engineer responsible for manual and automated testing across web applications, REST APIs, and Windows desktop software. Duties include creating test plans and cases, performing functional, regression, integration, and exploratory testing, developing automation, reviewing requirements, managing defects, validating fixes, conducting release readiness checks, and communicating quality metrics. The role also improves QA processes and documentation across concurrent software development projects.

Oversees finance and accounting operations, including general ledger, accounts payable and receivable, reconciliations, reporting, tax compliance, audits, internal controls, and financial analysis. Supports acquisition due diligence and business integration, develops strategies for cash flow and profitability, and provides insights to senior leadership. The role also manages and mentors finance staff and collaborates with cross-functional teams in a remote environment.

Conduct financial analysis, valuation, due diligence, risk assessment, and post-acquisition analysis for software-focused M&A transactions. Evaluate SaaS metrics, customer cohorts, P&L, balance sheets, working capital, and accounting data; build pro forma statements and financial models; support integration and investor reporting; and supervise analysts while collaborating with executives and cross-functional teams.

Own the government pursuit pipeline by identifying and qualifying SLED and federal opportunities well before RFP release. Build a rolling calendar, score opportunities, map stakeholders and incumbency advantages, recommend bid/no-bid decisions, and provide AEs with a ranked shortlist of winnable pursuits. Establish qualification criteria from win/loss analysis, maintain accurate pipeline data, support opportunity shaping, and protect win rates as bid volume grows.

Develop and maintain scalable, secure .NET and Angular web applications for a career and college planning SaaS platform. Collaborate with product managers, QA, and stakeholders to translate requirements into technical solutions, troubleshoot complex issues, optimize performance, and adopt relevant technologies. The role requires full-stack expertise across Angular, C#, ASP.NET, MVC, REST APIs, .NET Core, and SQL, along with strong communication and ownership in a remote environment.

Owns the customer lifecycle for IoT deployments, including pre-sales discovery, solution design, demos, implementation, hardware configuration, API and MQTT integrations, troubleshooting, training, and post-launch technical account support. The role translates operational needs into documented solutions, analyzes deployment data, manages customer handoffs, collaborates with engineering, and supports account growth. Travel of up to 50% is required.

Lead hands-on architecture and development for a cloud-based IoT asset-tracking platform. Design scalable distributed systems, APIs, data models, and platform components; resolve complex performance and reliability challenges; and champion testing, CI/CD, observability, and security practices. Lead an agile engineering team, manage delivery, mentor and hire engineers, collaborate with Product and Operations, and drive adoption of AI development tools and AI/ML capabilities.

Source and qualify software acquisition opportunities for Embrace by identifying target markets, contacting CEOs, founders, owners, advisors, and investment professionals, and managing relationships throughout the acquisition funnel. The role owns Salesforce CRM processes, establishes business development KPIs, sets activity targets, develops sourcing strategies, coaches other business development resources, and collaborates with M&A leadership to evaluate opportunities.