Teams at Embrace Software Inc.

Own the health, performance, security, and lifecycle of SQL Server databases across production, staging, development, customer-hosted, hybrid, and cloud environments. Responsibilities include backup and recovery, high-severity incident response, performance and index tuning, capacity planning, schema change management, environment provisioning, HIPAA-related security practices, documentation, and automation. Collaborate with architects, developers, Support, IT, and customers while supporting the transition from on-premises installations to a multi-tenant SaaS platform.

Own a territory of government and commercial accounts, carrying a quota and driving new-logo and expansion sales. Generate pipeline through outbound prospecting, qualify opportunities, conduct executive presentations, develop proposals, negotiate, and close enterprise software deals. Grow existing accounts through upselling and cross-selling. The role requires significant experience selling document, content, or data-capture software to state and local government clients, a strong quota-attainment record, and 25%–40% travel.

Own post-sale relationships for enterprise and mid-market accounts, supporting IoT hardware deployments, onboarding, configuration, troubleshooting, product adoption, QBRs, renewals, and expansion. Coordinate with Solutions Engineering, Support, Product, and Engineering to resolve issues, track account health, deliver training, maintain CRM data, and communicate customer feedback. Success is measured through time-to-value, retention, customer satisfaction, SLA performance, and expansion pipeline.