Teams at Embrace Software Inc.

Provides first-level remote support for Aurora Document software through phone, email, and web channels. Troubleshoots application and service issues, manages cases through resolution, documents problems, escalates complex issues, monitors support queues, and maintains product knowledge. The role may assist with hardware performance monitoring, knowledge sharing, and customer installations or training at financial institutions.

Leads architecture and hands-on development of a next-generation online banking platform using .NET and C#. Responsibilities include system design, production coding, team mentorship, full-stack development, AI/LLM integration, cloud infrastructure, CI/CD, real-time services, security, compliance, and rapid product delivery. The role partners with financial institutions and internal technology groups to build secure, scalable solutions for regulated banking environments.

Quality Assurance Engineer responsible for manual and automated testing across web applications, REST APIs, and Windows desktop software. Duties include creating test plans and cases, performing functional, regression, integration, and exploratory testing, developing automation, reviewing requirements, managing defects, validating fixes, conducting release readiness checks, and communicating quality metrics. The role also improves QA processes and documentation across concurrent software development projects.