Jobs at Embed

Provides technical customer support through phone, email, and chat; troubleshoots, validates, investigates, and escalates customer incidents; manages ticket queues and documentation; collaborates across teams to resolve issues; mentors junior support staff; and identifies trends and process improvements to enhance customer experience.

Provides first-line technical and non-technical customer support through phone, email, and chat. Responsibilities include troubleshooting, validating and investigating incidents, triaging and escalating tickets, documenting solutions, collaborating across teams, mentoring junior staff, and identifying support trends and process improvements. The role requires clear communication, strong critical thinking, effective use of ticketing and CRM tools, and consistent adherence to support procedures.

Senior HR Business Partner for APAC & EMEA providing strategic and operational HR support: workforce planning, talent management, org design, employee relations, policy compliance, engagement, people analytics, and HR operations oversight. Partners with regional leaders and global HR to drive culture, leadership development, succession planning, and HR program adoption across multiple countries.

Support day-to-day supply chain operations: maintain inventory accuracy in ERP, coordinate domestic and international shipments, perform cycle counts and audits, process ERP transactions, track and resolve shipment/inventory discrepancies, collaborate with cross-functional teams, assist warehouse activities, and identify process improvements.

Serve as first point of contact for customers across phone, email, and chat. Troubleshoot, validate, and replicate incidents, triage and escalate tickets, document resolutions, use internal tools/knowledge bases, collaborate with teams, mentor junior staff, and identify trends to improve the customer experience.