Jobs at Element451

Own customer implementations from kickoff through go-live and transition to Customer Success. Lead project planning, discovery, stakeholder alignment, solution direction, risk management, launch readiness, and outcome validation. Coordinate internal teams and customer stakeholders, manage multiple implementations, control scope, and ensure configured workflows support customer goals. The role requires confident customer communication, strong project discipline, and familiarity with CRM or marketing automation implementations.

Own and evolve Element451’s brand design system across web, digital marketing, product marketing, sales enablement, events, and video. Create clear visuals for complex AI and product concepts, develop scalable templates and motion systems, collaborate with internal teams and web agencies, and manage external creative partners. The role requires hands-on brand, marketing, motion, and short-form video design while maintaining a cohesive visual identity across channels.

Own strategic higher education accounts, driving renewals, retention, adoption, upsells, and customer success. Manage client relationships, contracts, implementations, projects, platform configuration, process optimization, and managed-services playbooks. Lead discovery, stakeholder communications, KPI reporting, and cross-functional collaboration across sales, product, support, and customer success teams.

Supports accounts payable, accounts receivable, general ledger activities, invoice and expense processing, vendor and customer communications, reconciliations, journal entries, month-end close, revenue and billing schedules, audit readiness, and finance process improvements. Also performs limited office and administrative support, including weekly mail pickup. This is a hybrid role requiring in-office work in Raleigh, North Carolina.

Provides the technical layer behind Customer Success by improving implementation handoffs, enabling Account Managers, leading post-go-live discovery and solutioning, and resolving escalations. The role diagnoses CRM, workflow, integration, reporting, and AI-agent issues; develops configuration guidance and enablement materials; coordinates with Support, Engineering, Product, Implementation, and Professional Services; and translates customer needs into scalable solutions and best practices for higher education use cases.

Serve as Element451’s first in-house attorney, owning commercial contract negotiations and advising on privacy, accessibility, insurance, disputes, public records, employment, and corporate matters. Draft and negotiate MSAs, DPAs, amendments, and partner agreements; establish legal templates and approval processes; support FERPA, GDPR, and state privacy compliance; manage risk and coordinate specialized matters with outside counsel.

The Solutions Engineer will create and deliver personalized demos and proof-of-concepts for an AI platform serving higher education. Responsibilities include partnering with Account Executives, translating technical capabilities into compelling narratives, configuring AI agents and workflows, tracking POC success metrics, and ensuring data security, FERPA compliance, and accessibility. The role also develops reusable demo assets and promotes internal AI fluency while collaborating with Sales, Product, and Customer Success.

Lead post-sales integrations for Element451: validate SOWs, architect and scope SIS and other integrations, run engineering delivery through build/UAT/go-live, operate maintenance and live support, set processes/tooling, partner with Product to productize integrations, and measure delivery KPIs.