Element451
Jobs at Element451
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Drive pipeline growth through outbound prospecting (cold calling, email, LinkedIn), qualify and book meetings, track KPIs, use HubSpot CRM, and collaborate with Sales and Marketing to improve lead generation.
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Own platform reliability, security, and delivery: define SLIs/SLOs, operate observability and on-call, lead incident response, automate remediation and CI/CD, manage IaC and AWS infrastructure, ensure database durability and compliance (SOC 2, FERPA), and build developer-facing automation to scale operations.
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The Product Manager will oversee data platforms and integrations, ensuring reliable data flow across systems for higher education, while engaging with technical and customer teams to drive product innovation.
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Provide frontline, technical SaaS support across Element451 and Encoura Connect: manage high-volume tickets via in-app chat, reproduce and troubleshoot complex issues, escalate verified bugs with detailed evidence, improve knowledge-base and ticket-deflection, and communicate clearly and empathetically with customers under SLAs.
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The Account Executive will lead sales efforts at Element451, managing the complete sales cycle, from prospecting to contract execution, focusing on higher education institutions.
