Teams at Element451

Drive pipeline growth through outbound prospecting (cold calling, email, LinkedIn), qualify and book meetings, track KPIs, use HubSpot CRM, and collaborate with Sales and Marketing to improve lead generation.

Serve as the technical layer for post-sale Customer Success: ensure clean handoffs from Implementation, enable Account Managers technically, lead post-go-live discovery and Tier 1 solutioning, triage escalations and coordinate with Support/Engineering, maintain platform fluency and best-practice assets, and surface recurring issues to Product and Implementation.

Own platform reliability, security, and delivery: define SLIs/SLOs, operate observability and on-call, lead incident response, automate remediation and CI/CD, manage IaC and AWS infrastructure, ensure database durability and compliance (SOC 2, FERPA), and build developer-facing automation to scale operations.