Accounts Receivable Analyst

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a delightful world-class experience that empowers physicians to deliver phenomenal care to patients.

The Accounts Receivable (“AR”) at Elation supports the critical function to ensure that our customers are billed accurately and on time, and that cash is collected when due. 
Elation is looking for an AR Analyst to join our Finance team. We are seeking a detail-oriented and experienced Accounts Receivable (AR) Analyst to oversee the day-to-day AR operations. This crucial role ensures adherence to financial policies, manages collections, maintains strong client relationships, and supports the company's overall financial health.

Billing and Invoicing

• Triage and respond to internal and external billing and collections inquiries promptly and accurately.
• Process and audit customer account billing changes 
• Execute collections activities, including preparing weekly aging reports, contacting clients and negotiating payment plans.

• Manage relationships with Customer Support and Customer Success teams, including answering billing-related questions and providing documentation.

• Prepare manual billing data using related reports.
• Maintain accurate and up-to-date Enterprise contract information for invoicing.
• Read contracts and familiarize with all terms and conditions that impact billing and payment terms; assist with contract accuracy and upkeep.
• Assist in month-end close processes and reconciliation activities.
• Collaborate with the Customer Success team to address billing changes, outstanding invoices, and refund requests.

Experience: 1–3 years in AR, with at least 1+ years in a SaaS. Experience with recurring subscription and usage based software billing models is a must.

Process Oriented: Process and detail orientation; strong analytical and quantitative skills. Proven ability to clearly and concisely implement new processes and leverage technology. Strong documentation skills. 

Technical: Intimate working knowledge with subscription billing software (e.g. Recurly), SaaS based ERP (e.g. Netsuite), Salesforce CPQ and advanced excel skill-set. Working knowledge with AI tools to assist with simple processes and defined day-to-day responsibilities is a plus.

Strategic: Ability to interpret contract language and translate it into billing execution.

Entrepreneurial: Self-starter with the ability to work autonomously in a fast-paced, lean environment while not losing sight of the broader vision and opportunity.

Indirect leadership: Ability to build strong cross-functional relationships, gain input and consensus from key stakeholders, and knowledge of how to drive win-win outcomes. 

Soft skills:  High-touch communication—the ability to be firm on collections while maintaining a positive Customer Success mindset. 

Salary range: $60,000-80,000 CAD

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.