Jobs at EDITED

Manage and grow a portfolio of B2B SaaS customers by driving retention, renewals, product adoption, and account expansion. Build relationships with executive and operational stakeholders, identify risks and upsell opportunities, lead business reviews, develop customer success plans, and communicate product value. The role requires strong retail knowledge, SaaS and AI competency, account management experience, and the ability to manage approximately 20 accounts.

Run and improve AI agents supporting a data ingestion platform. Evaluate AI outputs using golden datasets, regression tests, precision, and recall; review generated code and web scrapers; assess data extraction quality; and collaborate with operations, QA, developers, retail specialists, designers, and clients. The role emphasizes human oversight, detailed problem-solving, AI system reliability, web scraping, testing, and explaining technical concepts to nontechnical audiences.

Lead EDITED’s EMEA customer success strategy and team for a $10M+ ARR portfolio. Own retention, expansion, GRR, and NRR performance while building scalable customer journeys, forecasting processes, and risk interventions. Manage Account Managers and Retail Strategists, develop team performance, guide deal cycles, and collaborate with Sales, Product, Finance, and global customer success leadership. The role requires strong B2B SaaS leadership, retail industry knowledge, executive stakeholder management, and data-driven operational discipline.

Own the full enterprise sales cycle for EDITED’s AI-powered retail intelligence platform, from prospecting and discovery through negotiation and close. Engage commercial and technical stakeholders, explain API and MCP integrations, deliver proposals, forecast pipeline, conduct outbound campaigns, and build relationships with executives and technical decision-makers. The role requires selling complex software, data, API, or AI/ML products and includes EMEA travel as needed.

Own the full enterprise sales cycle for EDITED’s AI-powered retail intelligence platform, targeting technical and commercial decision-makers. Responsibilities include prospecting, discovery, technical product conversations, presentations, proposals, negotiation, closing, forecasting, and relationship management. The role requires selling complex software, API, data, or AI/ML products to large organizations and communicating effectively with both executives and technical stakeholders. Travel within the EMEA region may be required.

Provide front-line customer support for the EDITED platform, resolving inquiries across channels, working with AI-drafted replies, liaising with Product & Engineering to fix issues, maintaining the knowledge base, and acting as platform admin to drive customer satisfaction and self-service.