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The Sr. Genesys Engineer position at EDCi involves designing, configuring, implementing, and supporting Genesys technologies. The role includes leading Genesys implementation and upgrade projects, collaborating with various teams, and staying up-to-date with the latest technologies. The engineer will also be responsible for supporting IVR/ACD scripts for Genesys Cloud Solutions.

The Genesys Cloud Engineer will be responsible for design, configuration, implementation, and support of IVR/ACD scripts for Genesys Cloud Solutions. They will also coordinate and write technical papers, articles, standard operating procedures, and best practices.