Jobs at ECP

Lead end-to-end Billing and Payments implementations: gather requirements, configure solutions, manage accounting integrations, resolve billing risks, drive customer adoption, provide product feedback, and maintain implementation documentation and CRM records.

Manage customer relationships to maximize adoption, retention, and lifetime value of ECP SaaS products. Proactively engage customers, diagnose adoption friction, coordinate cross-functional solutions, handle escalations and billing questions, develop playbooks and success plans, collect customer feedback, and drive outcomes through outreach campaigns and data-driven insights.

Serve as final support escalation and technical triage for complex issues. Reproduce bugs, validate defects, create actionable tickets, assist release testing, maintain documentation, enable Levels 1–2, and participate in on-call rotation to ensure high-quality escalations to Engineering, Product, and other teams.

Provide first-line support for ECP customers via phone, email, and ticketing. Triage and resolve issues, manage tickets per SLAs, maintain documentation, update HubSpot records, participate in on-call rotation, and meet KPIs while learning product updates and supporting cross-functional workflows.

Serve as a strategic technical advisor in the sales process: lead customized demos, translate operational challenges into solutions, complete RFPs/RFIs/security questionnaires, build demo environments, and partner with Sales and Product to scale Solutions Engineering and improve win rates.

Lead strategic relationship-building with senior living investors, operators, and technology partners. Grow capital partnerships, expand the integration partner marketplace, and plan industry events to drive customer acquisition, partner value, and market presence.