Teams at ECP

Leads Billing & Payments customer adoption, implementation methodology, and go-live outcomes. Manages Billing Consultants, oversees payments and accounting integrations, handles complex customer escalations, and partners with Product, Engineering, Sales, and Customer Success. Owns operational metrics, implementation playbooks, pre-sales scoping, process documentation, and the feedback loop into product development. Requires strong billing, accounting, payments, reconciliation, project management, team leadership, and customer-facing expertise.

Lead end-to-end onboarding for SMB SaaS customers, including kickoff, configuration, training, go-live support, retraining, and transition management. Manage concurrent implementation projects, maintain CRM records, identify upsell and churn risks, analyze customer data, and collaborate with Sales, Customer Success, Support, and Product teams. Travel to customers at least 25% of the time.

Lead product design across a SaaS suite for senior living, defining design vision, simplifying workflows, shaping AI features, evolving the design system, conducting user research, and ensuring accessibility. Partner closely with product and engineering leadership, deliver responsive experiences and coded prototypes, connect design decisions to business outcomes, and mentor future designers as the team grows.