Jobs at ECMC Group

Processes multi-state biweekly and off-cycle payroll, validates payroll inputs, administers employee benefits and commuter benefits, researches eligibility discrepancies, and responds to payroll and benefits inquiries. Prepares reports, supports audits, HRIS testing, system updates, documentation, and process improvements. Requires strong attention to detail, data analysis, compliance awareness, and collaboration across Total Rewards, HRIS, vendors, employees, and management.

Handle inbound and outbound calls to borrowers with defaulted student loans, educate them on default resolution options, document actions, meet call quality and performance targets, perform follow-up including skip tracing, comply with FFEL regulations, and escalate issues to supervisors as needed.

Supports and optimizes enterprise business applications by monitoring availability, resolving end-user issues, troubleshooting with technology partners, supporting enhancements and upgrades, documenting solutions, and identifying improvements to application usage and stability. The role requires strong communication, problem-solving, customer service, and collaboration skills, with proficiency in Windows and Microsoft Office.

The Senior Cybersecurity Analyst secures cloud infrastructure across AWS, Azure, and Google Cloud; investigates and responds to security events and incidents; conducts assessments and audits; tunes security monitoring and correlation rules; supports account and security-system administration; develops SOC controls and documentation; and provides security expertise for projects, compliance reviews, and 24/7 operations.