Assists with operational support for external collection agencies, manages relationships, creates reports, and resolves agency-related issues.

Reviews claims and discharge documents, processes discharge requests, conducts audits, and assists in training new staff while maintaining quality assurance standards.

The Operations Specialist Senior will manage bankruptcy accounts, assist team members, conduct audits, and ensure compliance with regulations.

The Operations Specialist Lead coordinates daily workflow in the Claims department, ensures compliance, trains staff, and resolves escalated issues.

The Operations Specialist reviews claim documentation, verifies information for accuracy, adjudicates claims, and writes return or denial letters.

The Operations Manager provides oversight and leadership for the Claims department, ensuring timely claims processing, compliance, staff management, and efficiency improvements.

The Operations Specialist handles bankruptcy functions, reviews documents, prepares legal filings, researches accounts, and provides detailed loan information while ensuring compliance with federal regulations.

The Director of Account Resolution manages strategies and operations for a loan portfolio, ensuring compliance and optimizing collection processes to align with organizational goals.

The Director, School Relations leads strategies to build partnerships with colleges, overseeing outreach, sales, and programs that enhance student success.

The Corporate Services Representative provides support across departments, handling shipping, mail services, receptionist duties, and facility maintenance with limited supervision.

The Document Processor logs and reviews essential documents, ensures completeness, resolves discrepancies, and updates information in systems.