Teams at Echo Global Logistics

Provides on-site Tier I and Tier II desktop, deskside, technical user, and cloud support. Troubleshoots computer, software, network, and peripheral issues; investigates root causes; communicates status; documents resolutions in ticketing systems; and supports Microsoft Windows, Microsoft 365, Azure, Entra ID, Active Directory, Windows Server, and Intune environments.

Leads a customer service team in the transportation department, ensuring performance, policy compliance, shipment approval accuracy, billing readiness, and timely service-level follow-up. Supervises staffing coverage, addresses performance issues, trains new employees, monitors operational reports, escalates noncompliance, and improves SOPs and processes. The role requires prior supervisory or team-lead experience, strong communication, client-service expertise, Microsoft Office proficiency, and the ability to multitask in a fast-paced environment.

Leads a customer service team supporting transportation shipments, ensuring policy compliance, approval accuracy, service-level follow-up, billing readiness, and issue escalation. Trains new employees, monitors operational reports, manages coverage, documents performance concerns, and improves standard operating procedures and team efficiency.