Jobs at Dust

Leads Dust’s global Solutions Engineering organization across pre-sales and post-sales. Builds the team, operating model, hiring strategy, career paths, and technical standards while personally supporting strategic enterprise evaluations. Owns technical wins, deployment handoffs, advanced customer adoption, expansion, reusable playbooks, and cross-functional alignment with Sales, Customer Success, AI Deployment, Product, and Engineering. Requires strong expertise in enterprise architecture, integrations, security, governance, AI systems, and customer-facing technical leadership.

Lead Dust’s US customer-success motion as a player-coach, personally managing strategic B2B SaaS accounts while building scalable post-sales processes. Responsibilities include customer segmentation, adoption, renewals, expansion, escalations, success planning, cross-functional coordination, playbook development, team coaching, hiring plans, and partnership with Sales and Product. The role will establish operating rhythms and customer-success practices for a fast-growing AI company.

Own Dust’s product management practice as its first PM. Translate customer, GTM, and company signals into prioritized problems and initiatives; define objectives, KPIs, scope, and context; track outcomes; and coordinate Marketing, Communications, GTM, Product, Engineering, and Design. The role requires building processes from scratch, operating with distributed authority, using AI tools fluently, and improving how teams collaborate around product decisions.

Own full-cycle recruiting for U.S. go-to-market teams across sales, customer success, solutions engineering, partnerships, and marketing. Build proactive talent pipelines, advise leaders on hiring plans, design recruiting systems and interview processes, and strengthen sourcing workflows using AI. The role requires executive-recruiter judgment, strong GTM networks, stakeholder management, community building, and the ability to challenge hiring priorities while maintaining a high-quality candidate experience.

Build and manage Dust’s European solution partner ecosystem, focusing on digital transformation agencies and AI consultants. Responsibilities include sourcing and recruiting partners through outbound outreach, qualifying opportunities, shaping partner propositions, delivering onboarding and product training, accelerating first deals, conducting business reviews, managing partner performance, and supporting live sales cycles. The role directly drives partner-led revenue and requires strong relationship-building, enablement, communication, and entrepreneurial skills.

Own strategic enterprise customer relationships across implementation, adoption, value realization, renewal, and expansion. Build executive partnerships, guide AI adoption and organizational change, measure business outcomes, and identify expansion opportunities. Establish Customer Success playbooks, operating rhythms, account planning, and executive engagement processes for the UK market from Dust’s London headquarters. Represent customer needs internally and collaborate with Sales, Product, Deployment, and Engineering teams.

As a Software Engineer, you will design and implement features, collaborate with users, and lead technical projects while working with modern technologies in a fast-paced environment.

The Support Engineer will enhance user experiences through quality assurance, debugging, knowledge gap closure, and supporting agent responses, ensuring minimal human intervention in AI interactions.

As a Growth Engineer, you'll develop revenue-driving systems, manage analytics and tracking, and collaborate with marketing teams to enhance user acquisition and conversion.

As a Solutions Engineer, you'll demonstrate Dust's AI capabilities, help customers with technical evaluations, and collaborate with sales and engineering teams.

The Senior Customer Success Manager at Dust will oversee the full customer lifecycle, promote AI adoption, drive value realization, and build strong relationships with key accounts to expand usage and capabilities. Responsibilities include managing customer experiences, orchestrating internal resources, and shaping the Customer Success practice in alignment with organizational goals.

The Account Executive will drive business development, manage sales pipelines, enhance customer relationships, and provide insights to help expand Dust's market presence in the AI sector.

The Account Executive will drive new business acquisition, manage a sales pipeline, and provide an exceptional customer experience, focusing on building strategic relationships and market expansion.

The Senior Product Designer will define user experiences for an AI operating system, lead product discovery, create UI, collaborate with engineers, and influence product direction in a fast-paced environment.

Generate qualified pipeline through targeted outreach, cold calling, and discovery with technical leaders and founders. Nurture and qualify leads, hand off sales-ready opportunities to AEs and SEs, track pipeline, collaborate with Marketing and GTM Engineers to optimize outbound campaigns, and use Dust agents daily to prospect, qualify, research accounts, and manage workflow.

Manage the end-to-end customer lifecycle for strategic enterprise accounts, driving AI adoption, value realization, retention, and expansion. Act as a trusted advisor to executives, coordinate cross-functional resources, deliver business reviews, shape CS playbooks, and provide customer feedback to product teams to scale GenAI adoption and organizational change.

Create high-quality demo videos, product walkthroughs, and reusable assets that translate Dust's complex capabilities into clear narratives. Partner with Engineering and Design to own demo environments, produce end-to-end content (script to delivery), scale launches, and build production templates and workflows to drive awareness, activation, and growth.

Own end-to-end EU GTM workflows across Marketing, Sales, and CS, remove operational friction, keep HubSpot data clean, deliver trusted dashboards and KPIs for EU GTM leaders, build automation and internal tools using Dust, and act as a power user shaping product and processes to scale revenue.

Lead Dust’s global brand and content strategy across social, video, community, customer, and editorial channels. Create flagship content, build scalable storytelling programs, enable cross-functional contributors, measure content impact on awareness and demand, and grow a content function leveraging AI and Dust.

As Finance Manager, you will handle FP&A and Controlling, build financial models, manage accounting oversight, and leverage AI for finance workflows.