Jobs at Dust

Lead the support engineering function by building and owning AI agents, automation workflows, classification and knowledge systems to eliminate ticket categories. Run escalations, investigate complex issues across logs and code, hire and coach support engineers, and close feedback loops with product and engineering to continuously reduce manual support work.

Lead the support function by building AI agents, automation workflows, classification and knowledge systems to eliminate ticket categories. Split time between running escalations, investigating complex issues across logs and code, and hiring and developing support engineers. Own the "Support as a Product" backlog and drive product improvements from customer signal to engineering execution.

Manage the end-to-end customer lifecycle for strategic enterprise accounts, driving AI adoption, value realization, retention, and expansion. Act as a trusted advisor to executives, coordinate cross-functional resources, deliver business reviews, shape CS playbooks, and provide customer feedback to product teams to scale GenAI adoption and organizational change.

Lead enterprise deployments and enablement for Dust customers: define goals, design persona-specific training, build scalable enablement programs and content, monitor adoption, remove blockers, partner with Sales/Product, and establish repeatable best practices for AI adoption and scaling.

Create high-quality demo videos, product walkthroughs, and reusable assets that translate Dust's complex capabilities into clear narratives. Partner with Engineering and Design to own demo environments, produce end-to-end content (script to delivery), scale launches, and build production templates and workflows to drive awareness, activation, and growth.

Lead Dust's visual identity and creative direction across website, product launches, campaigns, events, video, motion, and social. Build brand systems, guidelines, and scalable AI-enabled production workflows; manage creative operations, freelancer and agency networks, and grow a small world-class creative team working across Paris and the US.

Own end-to-end EU GTM workflows across Marketing, Sales, and CS, remove operational friction, keep HubSpot data clean, deliver trusted dashboards and KPIs for EU GTM leaders, build automation and internal tools using Dust, and act as a power user shaping product and processes to scale revenue.

Lead Dust’s global brand and content strategy across social, video, community, customer, and editorial channels. Create flagship content, build scalable storytelling programs, enable cross-functional contributors, measure content impact on awareness and demand, and grow a content function leveraging AI and Dust.

As Finance Manager, you will handle FP&A and Controlling, build financial models, manage accounting oversight, and leverage AI for finance workflows.

Lead and build the Solutions Engineering function across pre-sales, post-sales, and partnerships; recruit and coach engineers; create repeatable playbooks, technical docs, and integrations; stay hands-on with Dust's API, connectors, agent orchestration, and complex enterprise implementations while influencing product and go-to-market technical strategy.

As a Software Engineer, you will design and implement features, collaborate with users, and lead technical projects while working with modern technologies in a fast-paced environment.

As a Growth Engineer, you'll develop revenue-driving systems, manage analytics and tracking, and collaborate with marketing teams to enhance user acquisition and conversion.

The Support Engineer will enhance user experiences through quality assurance, debugging, knowledge gap closure, and supporting agent responses, ensuring minimal human intervention in AI interactions.

The Senior Customer Success Manager at Dust will oversee the full customer lifecycle, promote AI adoption, drive value realization, and build strong relationships with key accounts to expand usage and capabilities. Responsibilities include managing customer experiences, orchestrating internal resources, and shaping the Customer Success practice in alignment with organizational goals.

As a Solutions Engineer, you'll demonstrate Dust's AI capabilities, help customers with technical evaluations, and collaborate with sales and engineering teams.

The Account Executive will drive business development, manage sales pipelines, enhance customer relationships, and provide insights to help expand Dust's market presence in the AI sector.

Own demand-generation pipeline end-to-end: design and run frequent multi-channel experiments (LinkedIn, email, paid social/search), build assets and landing pages, manage HubSpot CRM and account lists with RevOps, run ABM-style campaigns, and collaborate with sales and marketing to convert campaigns into qualified opportunities.

The Account Executive will drive new business acquisition, manage a sales pipeline, and provide an exceptional customer experience, focusing on building strategic relationships and market expansion.

The Senior Product Designer will define user experiences for an AI operating system, lead product discovery, create UI, collaborate with engineers, and influence product direction in a fast-paced environment.

As a Post-Sales Solutions Engineer, you will support existing customers in maximizing value from Dust's AI operating system, leading implementation projects, establishing relationships, and collaborating with cross-functional teams to drive customer success.